MacBook pro late 2013 15" crashes all the tine

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Level 1

8 points

MacBook pro late 2013 15" crashes all the tine

Hello,

My MacBook pro late 2013 running El Capitan keeps crashing without message. It often happens when coding using Webstorm (very likely to crash) but even when using Sublime Text or only browsers. I usually have a browser running (crashes happened with all there firefox chrome and safari) and a database driver.

It was already happening with previous OS, I updated to El Capitan and it didnt change anything.

Did PRAM, SMC resets multiple Times. Ran diagnosis, no problem found. Brought it to Apple store where they ran différent tests : no problem found.

It just turns off suddenly, sometimes the fan go crazy, the screen is black. I can turn it off myself or it will turn off completely by itself.

In the logs I don't see any log corresponding to the date and time of the crash.

MacBook Pro (Retina, 15-inch, Late 2013), OS X El Capitan (10.11.3)

Posted on Sep 6, 2016 7:30 AM

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Answer 1

OGELTHORPE

Level 9

57,329 points

Sep 6, 2016 10:14 AM in response to aspikmoi

Look at this link:

https://support.apple.com/en-us/HT201753

If there is a kernel panic report, post it.

Ciao.

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Answer 2

aspikmoi Author

Level 1

8 points

Sep 7, 2016 12:56 AM in response to OGELTHORPE

There are unfortunately no panic report corresponding to yesterday, where it crashed at least 5 times. 😐

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Answer 3

OGELTHORPE

Level 9

57,329 points

Sep 7, 2016 3:22 AM in response to aspikmoi

Download and post an Etrecheck report. Perhaps that may provide a clue:

http://www.etresoft.com/etrecheck

Ciao.

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Answer 4

aspikmoi Author

Level 1

8 points

Sep 14, 2016 3:09 AM in response to OGELTHORPE

Thanks for your help.

I erased my disk completely and did a clean install of ElCapitan with a USB stick.
This morning I installed pip, node, Django, mongodb, Telegram, Webstorm and that's all.. And I used it a little bit and it crashed, twice. DiagnosticReports only show wakeup-resources for node and webstorm, and I see a SpotlightNetHelper crash log as well.

I downloaded and ran the EtreCheck software and it does not show any error :/

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Answer 5

OGELTHORPE

Level 9

57,329 points

Sep 14, 2016 3:37 AM in response to aspikmoi

When you say 'crashed', does that mean there were kernel panics? If so, please post one.

Ciao.

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Answer 6

aspikmoi Author

Level 1

8 points

Sep 14, 2016 6:58 AM in response to OGELTHORPE

Maybe crash is not the good word because there is not kernel panic log or anything.

It just turns off. I can turn it on very fast without trouble. It usually happens if I'm doing something like coding, but also sometimes when watching a video.

Could it be related to the battery?

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Answer 7

OGELTHORPE

Level 9

57,329 points

Sep 14, 2016 8:02 AM in response to aspikmoi

Run Apple diagnostics which may offer a clue:

https://support.apple.com/en-us/HT202731

If you posted the Etrecheck report that I suggested earlier, I or someone, else may spot something that may point to your problem.

Ciao.

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Answer 8

aspikmoi Author

Level 1

8 points

Sep 14, 2016 11:45 AM in response to OGELTHORPE

Here is the result of the EtreCheck:

EtreCheck version: 3.0.3 (307)

Report generated 2016-09-14 20:44:13

Download EtreCheck from https://etrecheck.com

Runtime 1:23

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Computer turns off

Hardware Information:ⓘ

MacBook Pro (Retina, 15-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,2

1 2 GHz Intel Core i7 CPU: 4-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 762

Video Information:ⓘ

Intel Iris Pro

Color LCD 2880 x 1800

System Software:ⓘ

OS X El Capitan 10.11.6 (15G1004) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.77 GB (179.61 GB free)

Core Storage: disk0s2 250.14 GB Online

USB Information:ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 166 Apple tasks

[running] 66 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 46 Apple tasks

[loaded] 159 Apple tasks

[running] 85 Apple tasks

User Launch Agents:ⓘ

[loaded] com.google.keystone.agent.plist (2016-09-14) [Support]

User Login Items:ⓘ

Alfred 3 Application (/Applications/Alfred 3.app)

Internet Plug-ins:ⓘ

Default Browser: 601 - SDK 10.11 (2016-09-14)

QuickTime Plugin: 7.7.3 (2016-09-14)

Safari Extensions:ⓘ

JSON Formatter - Rick Fletcher - http://github.com/rfletcher/safari-json-formatter (2016-09-14)

3rd Party Preference Panes:ⓘ

None

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

20% Safari

17% WindowServer

10% com.apple.WebKit.WebContent(6)

5% com.apple.WebKit.Networking

4% kernel_task

Top Processes by Memory:ⓘ

1.02 GB com.apple.WebKit.WebContent(6)

674 MB kernel_task

172 MB Safari

156 MB mdworker(8)

147 MB System Preferences

Virtual Memory Information:ⓘ

1.45 GB Free RAM

6.54 GB Used RAM (2.29 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Sep 14, 2016, 08:34:03 PM Self test - passed

Sep 14, 2016, 05:40:02 PM ~/Library/Logs/DiagnosticReports/SpotlightNetHelper_2016-09-14-174002_[redacted ].crash

/System/Library/PrivateFrameworks/ParsecUI.framework/Versions/A/Support/Spotlig htNetHelper.app/Contents/MacOS/SpotlightNetHelper

Sep 14, 2016, 11:25:15 AM /Library/Logs/DiagnosticReports/webstorm_2016-09-14-112515_[redacted].cpu_resou rce.diag [Details]

/Applications/WebStorm.app/Contents/MacOS/webstorm

Sep 14, 2016, 11:20:39 AM ~/Library/Logs/DiagnosticReports/SpotlightNetHelper_2016-09-14-112039_[redacted ].crash

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Answer 9

aspikmoi Author

Level 1

8 points

Sep 14, 2016 11:52 AM in response to OGELTHORPE

I ran Apple Diagnostics, no problem found.

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Answer 10

OGELTHORPE

Level 9

57,329 points

Sep 14, 2016 2:33 PM in response to aspikmoi

This is a guess on my part. Open System Preferences>Spotlight and uncheck this box:

See if the shutdowns stop.

Ciao,

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Answer 11

aspikmoi Author

Level 1

8 points

Sep 14, 2016 2:35 PM in response to OGELTHORPE

I opened my mac and cleaned the dust it had inside tonight and no crash for now.

I will uncheck this box as well, thank you. I will see if it crashed tomorrow, I have some intensive work to do.

Bye

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Answer 12

aspikmoi Author

Level 1

8 points

Sep 16, 2016 3:24 AM in response to OGELTHORPE

Still no luck, Macbook keeps turning off ;(.
Could it be the logic board ?

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Answer 13

OGELTHORPE

Level 9

57,329 points

Sep 16, 2016 3:50 AM in response to aspikmoi

aspikmoi wrote:

Could it be the logic board ?

I don't know.

The Etrecheck Diagnostics Information shows the following: Library/Logs/DiagnosticReports/SpotlightNetHelper. This appears to be responsible for a couple of crashes. Take a look in there and see if there is any information that may be of value.

Ciao.

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