itunes codes fraud

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Level 1

10 points

itunes codes fraud

I purchased an Itunes code on Ebay from Paypal digital gifts. When I attempted to use the code 2 weeks later, it had been redeemed. I contacted both Paypal digital gift cards (the seller) and Apple.

Both refused to do anything to help or reimburse me. despite my providing a receipt and detailed information about the purchase. Apple was able to tell me the code had been redeemed (stolen) but refused to provide me with information as it would " violate the privacy" of the thief in question. Apple further suggested I contact the police and file a report? Seriously? Where am I even supposed to begin with that task?

Apple further claims they blocked the account of the person who redeemed the code (which I seriously doubt and can of course not prove) If that's true, that means Apple keep the money from the sale and did not provide a product to me or the thief.

So they kept the $100, and told me to get lost. NICE CUSTOMER CARE!!!!!!👿

Posted on Sep 6, 2016 9:34 AM

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Answer 1

Csound1

Level 9

60,063 points

Sep 6, 2016 9:40 AM in response to geo1733

Apple did not sell it to you, why should they refund money that they never received?

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Answer 2

geo1733 Author

Level 1

10 points

Sep 6, 2016 9:44 AM in response to Csound1

Apple did receive the money, from Paypal digital gits.

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Answer 3

Csound1

Level 9

60,063 points

Sep 6, 2016 9:48 AM in response to geo1733

How would you know that?

Face it, you got cheated, time to move on.

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Answer 4

Sep 6, 2016 9:56 AM in response to geo1733

Your issue is with the party who sold you the code and to whom you gave your money, and that wasn't Apple.

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Answer 5

KiltedTim

Level 10

229,002 points

Sep 6, 2016 9:56 AM in response to geo1733

File a claim with eBay. This isn't Apple's problem. Next time, buy your gift cards from someone who isn't a scam artist.

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Answer 6

geo1733 Author

Level 1

10 points

Sep 6, 2016 9:59 AM in response to IdrisSeabright

Apple got paid from Paypal gift cards. They kept the money and did not provide a product.

It was a fraud that could just as easily have been on their end as mine or paypals gift cards.

I have no way of knowing they didn't sell the card twice or have their data hacked.

I'm the one out the $, not them.

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Answer 7

KiltedTim

Level 10

229,002 points

Sep 6, 2016 10:01 AM in response to geo1733

OK. Let's say you're looking for a truck. You buy a Ford F150 on eBay. You pay the seller. You go to pick it up and the address they gave you is a parking lot. You got ripped off. Do you think Ford should give you a truck because 'they already got paid for it'? Of course not. That's ludicrous. This is pretty much EXACTLY the same thing. Complain to eBay. Learn to be more careful in the future.

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Answer 8

stedman1

Level 10

265,462 points

Sep 6, 2016 10:02 AM in response to geo1733

Yes, Apple got paid the money it was due when the iTunes code was first purchased. On the other hand, you appear to have purchased an iTunes code that was previously redeemed by the scammer. The scammer then resold the codes to unsuspecting parties, maybe several times over.

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Answer 9

geo1733 Author

Level 1

10 points

Sep 6, 2016 10:06 AM in response to stedman1

The "scammer" was Paypal digital gifts, not some private third party.

I would reasonable expect them to be reputable.

And Apple should have an interest in investigating fraud.

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Answer 10

KiltedTim

Level 10

229,002 points

Sep 6, 2016 10:08 AM in response to geo1733

You don't understand, this is NOT Apple's problem. You might expect "Paypal digital gifts" to be reputable... unfortunately, you would apparently be incorrect in doing so.

FILE A CLAIM with eBay. You're wasting your time doing anything else.

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Answer 11

Csound1

Level 9

60,063 points

Sep 6, 2016 10:14 AM in response to geo1733

geo1733 wrote:

And Apple should have an interest in investigating fraud.

Apple are not in Law Enforcement.

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Answer 12

Sep 11, 2016 2:36 PM in response to geo1733

geo1733, I get it since it has also happened to me. Apple sold you and me the gift card on eBay through Paypal Digital Gifts. They are the seller and responsible party, not Paypal and not eBay. Apple and Paypal have both told me by phone that Apple sold it. It was not a card being resold by a third party. If you are U.S. based, I would like to hear more about what happened to you as I am currently having Apple "investigate" the exact same situation with the same $100 amount and used apparently around the same time as yours possibly by same person who I was told is in Asia. Something is very fishy here.

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Answer 13

KiltedTim

Level 10

229,002 points

Sep 11, 2016 1:36 PM in response to reedfromcolumbia

No. They didn't. Apple did not sell you anything.

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Answer 14

Sep 11, 2016 1:47 PM in response to KiltedTim

KiltedTim, that is not correct. Reread my post which I have updated. I bought card directly from Apple at a discount on the eBay daily deal page. In addition to selling me a card, there were 100s if not 1000s of cards sold to others the same day by Apple in the same listing. Paypal Digital Gifts is only the payment processor for Apple.

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Answer 15

stedman1

Level 10

265,462 points

Sep 11, 2016 1:41 PM in response to reedfromcolumbia

Again, Apple sold you nothing. You have been defrauded by someone that is reselling used iTunes gift codes.

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