Iphone 6+ touch screen not responding
Since the last IOs upgrade 9.3.5 it has a strange behavior like trying to run an app. It suddenly stops responding for several seconds. What should I do? I believe its warranty is over.
iPhone 6 Plus, iOS 9.3.5
Hi
First consider trying the following steps:
Back up your iPhone (you may wish to encrypt the backup, if using iTunes), restore it to factory settings (with a fresh copy of iOS) and check whether the issue persists before restoring from backup:
- How to back up your iPhone, iPad, and iPod touch - Apple Support
- Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support
- Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
The steps here may also help:
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
If the issue persists (or if you would prefer to skip directly to this step), contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your iPhone checked and, if recommended by Apple, serviced (potentially via chargeable repair service):