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Helpful answers
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Sep 6, 2016 12:34 PM in response to tibuixby Jonathan UK,Hi
First consider trying the following steps:
- Back up your iPhone (you may wish to encrypt the backup, if using iTunes), restore it to factory settings (with a fresh copy of iOS) and check whether the issue persists before restoring from backup:
The steps here may also help:
If the issue persists (or if you would prefer to skip directly to this step), contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your iPhone checked and, if recommended by Apple, serviced (potentially via chargeable repair service):