Q: Dead watch - apple service repair request to send in - no address?

This is bizarre - we have a dead watch and filled out online forms to send it in - the service request went in - but no email was sent and no form, no shipping label, no instructions or web page to tell us where to send it to!???

Our "Repair Status" is stuck at  - Step 1: Request

What's going on?  The UI for service is horrible.  No idea what's going on.  No idea where to send it.  A 1 week wait for "permission" just to take it into a local store and even drop it off for repair.  The bloat and bureaucracy is palpable - I've used Apple products for 32 years but if I were a 1st time user (like my husband), this experience would drive me away!