Trying to install El Capitan

Hello, recently I've been trying to install El Capitan, but I cannot do so because I am experiencing issues with the App Store. It is telling me to enter a valid payment method, but I have tried multiple cards w/ money on them, and none of them work. It will not let me install El Capitan unless I enter "valid" billing information, when everything I am entering IS valid. I am currently running 10.7.5, and I'm an artist. I need to update my software to continue my digital art, but obviously I cannot do so right now. Please help.


Kind Regards.

iMac, Mid 2011 iMac

Posted on Sep 6, 2016 5:44 PM

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5 replies

Sep 6, 2016 6:05 PM in response to Sabrina._.

I have tried multiple cards w/ money on them, and none of them work.

If these are prepaid debit cards that you purchased in a local store, you are not offering a valid payment method. Apple does not accept prepaid debit cards.


Aside from using the None option or redeeming a local iTunes Gift card, the only valid payment method is a credit card issued by a bank in your country of legal residence, with a verifiable billing address for the account, in that same country.


User uploaded file


Late 2012 Mac mini, macOS ?;  Watch, 38 mm silver AL, Watch OS 2.2.2; iPad Air 2 & iPhone 6+, iOS ?;  Apple Airport Express

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Trying to install El Capitan

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