Bxiong24
Level 1 (4 points)
Apple Pay

Q: Billing issue and unable to update apps

I was trying to renew a subscription i had for an app and it stated that I couldn't because I had to update my billing information before I could update or pay for anything. The problem is that my billing and account information is correct. When I even tried to "update" the billing information it says that the update couldn't be processed. I don't understand what's going on. I haven't had any issues like this before. Please help!!!!

iPhone 5s, iOS 9.3.5

Posted on Sep 6, 2016 5:54 PM

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Bxiong24

Q: Billing issue and unable to update apps

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  • by kjustice09,

    kjustice09 kjustice09 Sep 6, 2016 8:16 PM in response to Bxiong24
    Level 1 (16 points)
    Desktops
    Sep 6, 2016 8:16 PM in response to Bxiong24

    Are you on wifi or your cellular connection? try doing a hard reset on the phone, where you hold the power button and the home button for several seconds (ignore when it says slide to power off) just keep holding them both down until the phone shuts off, then turn the phone back on and try again using the other connection, so if you're on wifi now, do cellular after the hard reset. maybe try adding a different payment type and removing your current payment method....then add your first payment method back to apple pay.