family setup

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Level 1

5 points

family setup

I setup my family, and registered for the Apple Music family plan. For some reason, one of my family members cannot get Apple Music (on her iPhone 6) without signing up for a 3 month trial. I expected she would just "see" that its already been setup (since she's part of our established "Family" in iTunes).

Anyone have an idea how to check the signup status (ie: did I maybe sign up for an individual) ? Does she need to do something to start enjoying Apple Music ?

iPhone 6

Posted on Sep 6, 2016 7:30 PM

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Answer 1

Sep 6, 2016 7:35 PM in response to Falconer12

Make sure her iPhone 6 is up to date.

Settings > General > Software Update

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Answer 2

Jonathan UK

Level 10

164,021 points

Sep 7, 2016 5:55 AM in response to Falconer12

Hi

To confirm your family membership for Apple Music:

Sign in to view your iTunes account > in the Settings section, click on Manage next to Subscriptions.
Your Apple Music Membership will state Family (1 month).
Instructions: View, change, or cancel your subscriptions - Apple Support

If your family member has not already accepted the 3 month free trial, ask them to instead tap on the "Already a member?" link if it is available on the initial Apple Music screen and then to sign in with their Apple ID.

Otherwise, you may find the further steps here helpful:

http://www.imore.com/cant-get-family-sharing-apple-music-work-heres-fix

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