Averycolleen

Q: Why does my phone keep shutting off

I have had my Iphone 6 for a year and a half now and it randomly shuts off. I have to have it plugged in constantly. Sometimes it will act up and have a contionious cycle of shutting off and turning back on, showing the lock screen for 2 seconds, then saying its on 1% then shuts off again. There shouldn't be any water damage, I have dropped it a few times but nothing enough to damage it. Why is it doing this?

iPhone 6, iOS 9.3.5

Posted on Sep 6, 2016 7:44 PM

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Q: Why does my phone keep shutting off

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 6, 2016 7:45 PM in response to Averycolleen
    Level 9 (56,810 points)
    iPhone
    Sep 6, 2016 7:45 PM in response to Averycolleen

    Probably because it needs service. Make an appointment at the Genius Bar of the nearest Apple Store to have the device examined. They will provide you with your options. Make sure you have backed up your device before you go to your appointment.