WHAT A Iphone 6 pLUS

Question

WHAT A Iphone 6 pLUS

iPhone 6 Plus Keeps Crashing PLEASE HELP!

I am a huge Apple fan, so I ask this question wishing and hoping my iPhone 6 Plus would just perform the way I know it should be.

Since restoring from my old iPhone 5S backup onto my 6 Plus 128GB (AT&T) running iOS 8.0, my 6 Plus is laggy (animations are very slow and stutter), freezy (after hitting "done" it often freezes for a good five seconds before registering the click), buggy (the keyboard sometimes doesn't appear at all, the "halos" around the folders on the home screen sometimes appear and sometimes don't, seems totally arbitrary), and crashy (whenever doing certain tasks like fast app switching, trying to change wallpaper, and others, the phone crashes, turns off the radios, then shows the Apple screen before rebooting). The crashing is happening once every five to ten minutes, making the phone VERY FRUSTRATING TO USE.

I have tried manually restarting the phone, HOME + SLEEP reset to the Apple screen, and restoring again...My next step is a factory reset and manual reinstallation of all my apps again, which is making me sick just thinking about it...

All of these things scream SOFTWARE to me, but what do I know... Should I just be waiting for an OS update, or did I just get a lemon phone? As I said, I love Apple, and this is not a post to flame (so please save your "Go buy an Android" for someone who cares). I just want my shiny new phone to work!!! Any help is appreciated.

Posted on Sep 6, 2016 10:52 PM

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Answer 1

Kappy

Level 10

362,017 points

Sep 6, 2016 10:54 PM in response to gibsonfrompekan

Make an appointment at the Apple Genius Bar for service. If needed find an Apple Store - Find a Store - Apple.

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Answer 2

gjlamb

Level 1

23 points

Sep 6, 2016 11:00 PM in response to gibsonfrompekan

This is quite a common problem. Was your backup at the same OS level as your 6Plus? Not doing that causes these types of issues. I know it's not a nice thing to do but it's always best to set up as a new phone. Most data is stored in the cloud these days so you shouldn't lose anything and music can always be resynced from iTunes.

You can always at least set up as a new phone to just test there's nothing wrong with the phone.

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