Q: Apple ID locked
I was signed in my Apple ID then the update came, so i installed it. After the installation the phoned turned on an Activation Lock and asks me to enter my Apple ID, which looks like this - b***@me.com.
But the Apple ID I used started with a "k", not "b"! So it won't let me in. I checked connected devises from my laptop and it says that my Iphone is still connected to my Apple Id which stsrts with a "k". So why my phone keeps asking me to enter something with a "b"?
iPhone 5
Posted on Sep 7, 2016 3:04 AM
Hi. have you purchased second hand device? Most likely it is asking for the previous owner id.
You need to contact the seller and ask him to remove this iPhone from his list of devices. Otherwise, your iPhone will be a useless brick.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
Posted on Sep 7, 2016 3:08 AM