Sadaf shahab
Level 1
(4 points)
Q: Rear camera show black screen after falling down.
i have got iPhone 6,64 GB. It's iOS is 9.3.5. My phone fell down and its rear camera stop worKing. The rear camera is showin a black screen where as the font camera is working very properly. i have res my phone and reset it but my camera is still showing a black screen. I tried opening the flash and the filters but they are also not opening. The camera is also not opening from any other application. When I open the fron camera and then then the back camera, the screen of the back camera start showin the view captured from the front camera. I don't knoe what to do and I am very upset from this. This is m new phone and I don't want to loose its camera. PLEASE TELL ME HOW TO FIX MY REAR CAMERA. It is only showing a balck screen.
iPhone 6, iOS 9.3.5, 64 GB
Jonathan UK
Level 7
(30,470 points)
Hi
You can try following the instructions here:
However, as your iPhone was dropped and appears to have suffered damage, I suggest that you instead contact Apple Support (mail-in service may be available) or make a Genius Bar reservation to arrange for your iPhone to be inspected and to establish your available service options, timescales and cost.
- Contact - Official Apple Support
- https://twitter.com/applesupport
- http://www.apple.com/retail/geniusbar/
Repair service price information for iPhone is available here:
