SWM2
Level 1
(4 points)
Q: iPhone 6s (iOS9.3.3) asks for apple ID I never used before
Hey guys
I was resetting my friend's phone and after reset iPhone asks for an email that was never used on that device. We both don't know anything about that email address.
Before i resetting the phone, I checked the device if icloud is still signed in and I found it's not signed in.
And i searched google and found someone with the same problem with me.
https://www.quora.com/IPhone-6-ask-for-a-wrong-Apple-ID-after-reset-What-should- I-do
Here is the photo
Please explain what may have caused this problem and how can i fix it
Thanks
iPhone 6s, iOS 9.3.3, Activation Lock
ChrisJ4203
Level 9
(57,304 points)
It appears that you have encountered Activation Lock. Did your friend purchase this phone brand new from Apple or an authorized retailer? If not, then I would say the previous owner did not remove the device from their iCloud account. You would need to get in touch with the previous owner if you wish to activate the phone. If your friend did purchase the device new, then they would need to get a copy of the original receipt and bring that and the device to a physical Apple store and ask for assistance.
