El Capitan Update frozen

Question

El Capitan Update frozen

I'm running 10.10.5 on a Late 2009 MacBook using Opera 39.0 web browser, 4GB ram, 32GB disk free space.

I started downloading El Capitan on Sept 3rd, 4 days ago. It was going to be about a 2.5hr download. I turned off sleep,screen save etc. But I missed the Advanced Security setting that causes logout after 60minuted of no activity. I think this was set in a recent security update because I didn't have this problem a few months ago uploading to YouTube.

I tried to resume from the App Store Updates page. The button changed to unelectable Pause with "Waiting..." printed to the left. Then nothing.

If I power on or restart I can get the Resume button again but the same thing happens. I've tried from the App Store Purchases page and approaching from Apple's El Capitan website.

I suspect a couple flags are set at cross purposes but I'm just a user not a coder on this platform.

Any help would be appreciated.

Thanks

MacBook

Posted on Sep 7, 2016 9:02 AM

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Answer 1

Rysz

Level 8

44,455 points

Sep 7, 2016 9:08 AM in response to EdwardfromMaine

All you can do is try again, but first...

1. Find and delete the partially downloaded installer. You should see it in your Applications folder and in Launchpad view.

2. Restart your Mac and your router.

3. Log into App Store, but download the full installer from the Featured page, not from Purchases.

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Answer 2

Sep 7, 2016 9:36 AM in response to Rysz

Thanks for the quick reply Rysz.

I've done the steps but sill the same results. I noticed though after deleting the download installer program and restarting the machine, that an "OSX (paused)" download icon was still present on the Launch Pad. So I suppose there is another flag to clear.

But I'll let it churn for a while and cross fingers 🙂

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