riapackerr_

Q: iPhone Won't detect in iTunes

Hi!

I've had this issue for a few days now. iTunes seemingly out of nowhere just stopped detecting my phone. It connects to my computer fine. I'm on windows 10 and the latest version of iTunes. I've tried everything! Whenever I connect to the computer, a pop up saying "start or stop mobile device system wants to have permissions" And when I go into Services and try to start Apple Mobile device systems, It comes up with an error 1067:The process terminated unexpectedly. Does anyone have any ideas what I could do?

iPhone 5, iOS 9.3.3

Posted on Sep 7, 2016 10:20 AM

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Q: iPhone Won't detect in iTunes

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  • by turingtest2,

    turingtest2 turingtest2 Sep 7, 2016 12:36 PM in response to riapackerr_
    Level 10 (85,061 points)
    iTunes
    Sep 7, 2016 12:36 PM in response to riapackerr_

    You may want to start with the tear down and rebuild steps.

     

     

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database using the method described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

     

     

     

    tt2