danielepatrizio

Q: Problem with mail

Hi there, i have a problem with my mail app on MacBookAir. When i open it, it comes out an already written mail and a alert notification about impossibility to connect to iCloud. Can someone help me? thanks

 

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Posted on Sep 7, 2016 10:50 PM

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Q: Problem with mail

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  • by judysings,

    judysings judysings Sep 8, 2016 2:32 PM in response to danielepatrizio
    Community Specialists
    Sep 8, 2016 2:32 PM in response to danielepatrizio

    Hello danielepatrizio,

    I understand you are unable to send/receive mail because you can't connect to your iCloud account.   The resource below will provide some troubleshooting steps you can try to resolve this issue.  I've highlighted some key information here for you.  Click on the link for complete details.

    Get help using iCloud Mail

    Try these steps first:

    1. Update OS X on your Mac. iCloud Mail accounts require OS X v10.7.5 or later
    2. Go to the System Status page and check iCloud Mail.

     

    If you can't send mail from the Mail app on your Mac

    If you receive an alert when you send a message from your @icloud.com email address using Mail on your Mac

    “This message could not be delivered and will remain in your Outbox until it can be delivered. The reason for the failure is: An error occurred while delivering this message via the smtp server: server name.”

    1. Open Mail and choose Mail > Preferences.
    2. Click the Accounts tab.
    3. Select your iCloud account.
    4. Click the Account Information tab.
    5. Choose your iCloud account from the Outgoing Mail Server (SMTP) menu. If you choose Edit SMTP Server List, you won't see your iCloud SMTP server as an option. 

    If your recipient doesn't receive your message

    1. If an “unknown address” or “undelivered mail returned” message appears in your Inbox after you send a message, go to your Sent mailbox and make sure that the recipient's email address is correct. 
    2. If you're using OS X Mail or accessing your iCloud Mail using Safari or another supported web browser, check your Drafts, Sent, and Outbox mailboxes: 
         
      • If you see an unsent copy of the message in Drafts, try to send it again.
      •  
      • If you see the message in your Outbox, make sure that you're connected to the Internet and use the steps above to select the iCloud SMTP server.
    3. Ask the recipient to check their Junk mail folders or mailboxes. 
    4. If your recipient still doesn't receive your message, but your message was sent without any alerts or “undelivered mail” messages, your message might have been blocked or filtered by the iCloud Mail servers or the recipient's mail server. To find out, contact iCloud Support. You should also ask your recipient to contact their email administrator.

    If you can receive messages but can't send them

    Your Internet service provider might be blocking the protocol used to send email (SMTP) across their network. Contact your service provider and ask about SMTP traffic that crosses their network to an external service, such as iCloud. If your service provider blocks SMTP traffic, ask them how you can be exempted from SMTP blocking.

    If your service provider isn't blocking SMTP traffic and you still can't send messages, contact iCloud Support for help.

    Take care.