video playback not supported

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Level 1

4 points

video playback not supported

Hi,

I have an HP laptop running windows 8.1.

Most of my itunes films and tv shows play without issue, but on one film I get the error message "video playback not supported". It only happens for this one film.

I'm reluctant to install a different version of itunes as everything else works great and I don't want to risk messing it up. I've tried deleting and redownloading the film but the error persists.

Has anyone had this problem and found a solution?

Laptop-OTHER, Windows 8

Posted on Sep 7, 2016 10:15 AM

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Answer 1

turingtest2

Level 10

278,297 points

Sep 7, 2016 12:46 PM in response to ameliaca

It is just possible you have a file created using a video codec that is not supported natively by hardware or the operating system. iTunes may sometimes issue a warning when it starts if it detects content in the library that it cannot play. See Download iTunes for Windows (64-bit - for older video cards) for an example of that warning. It may be that this is a similar issue, but is only detected when you try to play the content. If the item requires QuickTime, then you would need to install that and the alternate build of iTunes. However Apple have stopped supporting QuickTime for Windows, and while the current build has removed the web plugins that would be the main vector for any attack via QuickTime you might still want to avoid it.

tt2

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