rrbailey

Q: Slow Mac

My Mac is running slow but has good hardware. I ran the EtreCheck and have a report. Is is safe to post on here for help?

MacBook Pro, iOS 9.3.5

Posted on Sep 7, 2016 12:44 PM

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Q: Slow Mac

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  • Helpful answers

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Sep 7, 2016 12:45 PM in response to rrbailey
    Level 5 (6,926 points)
    Mac OS X
    Sep 7, 2016 12:45 PM in response to rrbailey

    yes, post here.

     

    What can EtreCheck do for you?

    • EtreCheck is a free tool that explains what is going on inside your Macintosh.
    • EtreCheck consolidates information from over 50 different diagnostics tasks and displays it all on one concise report.
    • EtreCheck can identify common problems like a failing hard drive or lack of system memory.
    • EtreCheck can remove adware.
    • Finally, even if the EtreCheck report doesn’t mean much to you, it may help someone on Apple Support Communities help you get your Macintosh back in good working order.

    What does Etrecheck not do?

    • EtreCheck never asks for your password. If your password is needed to delete adware, the Finder will ask for it.
    • EtreCheck never changes any files or data on your Macintosh.
    • EtreCheck does not expose any personal information.
  • by stedman1,

    stedman1 stedman1 Sep 7, 2016 12:46 PM in response to rrbailey
    Level 9 (73,259 points)
    Apple Watch
    Sep 7, 2016 12:46 PM in response to rrbailey

    Yes, please post the report. There are no personal details contained in the report.

  • by rrbailey,

    rrbailey rrbailey Sep 7, 2016 3:19 PM in response to stedman1
    Level 1 (4 points)
    Notebooks
    Sep 7, 2016 3:19 PM in response to stedman1

    Thank you. I hope you can help. Here is the report :

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-07 14:37:43

    Download EtreCheck from https://etrecheck.com

    Runtime 6:28

    Performance: Below Average

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is too slow

    Description:

    Its just sloooooooooooooooooow. then it speeds up like normal :-/

     

    Hardware Information:

        MacBook Pro (15-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro6,2

        1 2.4 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 65

     

    Video Information:

        Intel HD Graphics

        NVIDIA GeForce GT 330M - VRAM: 256 MB

            Color LCD 1440 x 900

     

    System Software:

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: about one day

     

    Disk Information:

        Hitachi HTS545032B9SA02 disk0 : (320.07 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 318.84 GB (34.25 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 319.21 GB Online

     

        MATSHITADVD-R   UJ-898   ()

     

    USB Information:

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

        EPSON USB2.0 MFP(Hi-Speed)

        Apple Card Reader

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /Library/Application Support/Symantec/AntiVirus

        [loaded]    com.symantec.kext.SymAPComm (12.9.1f23 - SDK 10.6 - 2016-09-07) [Support]

     

            /Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/FileSecurity.bundle/C ontents/Resources

        [loaded]    com.symantec.kext.filesecurity (2.9.1 - SDK 10.6 - 2016-04-20) [Support]

     

            /Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymFirewall.bundle/Co ntents/Resources

        [loaded]    com.symantec.kext.fw (5.5 - SDK 10.6 - 2016-04-20) [Support]

     

            /Library/Extensions

        [loaded]    com.symantec.kext.internetSecurity (5.7 - SDK 10.8 - 2016-09-01) [Support]

        [loaded]    com.symantec.kext.ips (3.10.4 - SDK 10.8 - 2016-09-01) [Support]

        [loaded]    com.symantec.kext.pf (5.9.1 - SDK 10.8 - 2016-09-01) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.markspace.iokit.IOMissingSyncMassStorage (6.0.1 - 2016-09-01) [Support]

        [not loaded]    com.markspace.missingsync.palmos.classicseize (1.0.0 - 2016-09-01) [Support]

     

    Startup Items:

        MissingSyncMounting: Path: /Library/StartupItems/MissingSyncMounting

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents:

        [not loaded]    9 Apple tasks

        [loaded]    150 Apple tasks

        [running]    62 Apple tasks

        [killed]    17 Apple tasks

        17 processes killed due to insufficient RAM

     

    System Launch Daemons:

        [not loaded]    45 Apple tasks

        [loaded]    154 Apple tasks

        [running]    80 Apple tasks

        [killed]    12 Apple tasks

        12 processes killed due to insufficient RAM

     

    Launch Agents:

        [loaded]    com.hp.help.tocgenerator.plist (2009-07-28) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-10-25) [Support]

        [failed]    com.symantec.errorreporter-periodicagent.plist (2015-06-04) [Support]

        [loaded]    com.symantec.nis.application.plist (2014-12-18) [Support]

        [running]    com.symantec.uiagent.application.plist (2013-01-16) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-10-25) [Support]

        [running]    com.symantec.deepsight-extractor.plist (2013-01-24) [Support]

        [loaded]    com.symantec.errorreporter-periodic.plist (2015-06-04) [Support]

        [loaded]    com.symantec.liveupdate.daemon.ondemand.plist (2014-09-23) [Support]

        [loaded]    com.symantec.liveupdate.daemon.plist (2014-09-23) [Support]

        [not loaded]    com.symantec.nav.migrateqtf.plist (2014-09-29) [Support]

        [running]    com.symantec.sharedsettings.plist (2015-08-13) [Support]

        [running]    com.symantec.symdaemon.plist (2014-09-17) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.ARM.[...].plist (2011-02-28) [Support]

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-08-09) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [running]    com.spotify.webhelper.plist (2016-09-06) [Support]

     

    User Login Items:

        SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

        AdobeResourceSynchronizer    Application  (/Applications/Adobe Reader 8/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        System Events    Application  (/System/Library/CoreServices/System Events.app)

        Calendar    Application  (/Applications/Calendar.app)

        Spotify    Application Hidden (/Applications/Spotify.app)

     

    Internet Plug-ins:

        Google Earth Web Plug-in: 5.2 (2010-09-01) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-29)

        Flip4Mac WMV Plugin: 3.0.0.126   - SDK 10.8 (2012-09-26) [Support]

        OfficeLiveBrowserPlugin: 12.3.6 (2013-04-22) [Support]

        Silverlight: 5.1.40728.0 - SDK 10.6 (2015-09-05) [Support]

        AmazonMP3DownloaderPlugin101736: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2012-11-08) [Support]

        DivXBrowserPlugin: 1.4 (2008-03-26) [Support]

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-24) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-29)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-24) [Support]

        AmazonMP3DownloaderPlugin: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2012-05-16) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-24)

        AdobePDFViewer: 8.3.1 (2011-09-14) [Support]

        GarminGpsControl: 2.9.1.0 Release (2010-01-08) [Support]

        NortonInternetSecurityBF: 1.11.0 - SDK 10.6 (2016-04-20) [Support]

        npViewpoint: 1.0 (2008-01-22)

        WidevineMediaOptimizer: 6.0.0.12607 - SDK 10.7 (2013-07-03) [Support]

        JavaAppletPlugin: Java 8 Update 101 build 13 (2016-08-04) Check version

     

    User internet Plug-ins:

        BrowserPlus_2.8.1: 2.8.1 (2010-06-25) [Support]

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        RealPlayer Plugin: Unknown

     

    Safari Extensions:

        Norton Internet Security - Symantec Corp - http://macplugin.norton.com/?ext=NIS (2016-02-11)

     

    3rd Party Preference Panes:

        BrowserPlus (2010-06-25) [Support]

        DivX (2008-03-26) [Support]

        Flash Player (2016-06-28) [Support]

        Flip4Mac WMV (2012-09-26) [Support]

        Java (2016-08-04) [Support]

        Norton\nQuickMenu (2015-06-04) [Support]

     

    Time Machine:

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 318.84 GB Disk used: 284.59 GB

        Destinations:

            Time Machine Backups [Local]

            Total size: 499.73 GB

            Total number of backups: 38

            Oldest backup: 1/19/15, 8:57 PM

            Last backup: 8/22/16, 7:02 PM

            Size of backup disk: Too small

                Backup size 499.73 GB < (Disk used 284.59 GB X 3)

     

    Top Processes by CPU:

             7%    WindowServer

             6%    Mail

             5%    mdworker(12)

             3%    kernel_task

             1%    com.apple.WebKit.WebContent(9)

     

    Top Processes by Memory:

        565 MB    com.apple.WebKit.WebContent(9)

        528 MB    kernel_task

        180 MB    mdworker(12)

        98 MB    firefox

        74 MB    Mail

     

    Virtual Memory Information:

        40 MB    Free RAM

        3.96 GB    Used RAM (571 MB Cached)

        459 MB    Swap Used

     

    Diagnostics Information:

        Sep 7, 2016, 01:13:16 PM    /Library/Logs/DiagnosticReports/SymDaemon_2016-09-07-131316_[redacted].cpu_reso urce.diag [Details]

            /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon

        Sep 6, 2016, 03:05:07 PM    Self test - passed

        Sep 6, 2016, 02:57:02 PM    /Library/Logs/DiagnosticReports/SymDaemon_2016-09-06-145702_[redacted].crash

  • by BobTheFisherman,Helpful

    BobTheFisherman BobTheFisherman Sep 7, 2016 5:54 PM in response to rrbailey
    Level 6 (15,237 points)
    Sep 7, 2016 5:54 PM in response to rrbailey

    Start by uninstalling Symantec. It is doing you no good and may be contributing to your issue. Uninstall Norton, it is doing you no good and may be contributing to your issue.

    You are running low on free disk space. Delete old files you no longer need and/or move data to another drive.

  • by alex7375,Helpful

    alex7375 alex7375 Sep 7, 2016 5:56 PM in response to rrbailey
    Level 2 (205 points)
    Desktops
    Sep 7, 2016 5:56 PM in response to rrbailey

    Do a hardware upgrade, 16gb. of Crucial ram and 240gb. or larger SSD.

     

    Then you can load all the apps you want and have no problems with performance.

     

    This hardware upgrade can cost you as little as $120

     

    16gb. of Crucial memory for mac from Amazon - $60

    240gb. OCZ trion-150-series SSD from Amazon - $60

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Sep 7, 2016 4:34 PM in response to alex7375
    Level 9 (52,064 points)
    Mac OS X
    Sep 7, 2016 4:34 PM in response to alex7375

    alex7375 wrote:

     

    Do a hardware upgrade, 16gb. of Crucial ram and 240gb. or larger SSD.

    A  2010 15" MBP will only accept up to 8 GB RAM, not 16 GB.

     

    Ciao.