HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod
Learn about If you see an error when you update or restore your iPhone, iPad, or iPod
-
All replies
-
Helpful answers
-
Sep 8, 2016 4:50 PM in response to Cwatk003by becky_s22,Hi Cwatk003!
I see that you're getting an error message on your iPod when trying to restore, and also that your iPod is restarting and crashing frequently. I know it's important to have your iPod working correctly, so I'm happy to help. Please complete all of the troubleshooting steps in the following articles, to see if you can resolve this on your own.
If you see an error when you update or restore your iPhone, iPad, or iPod
If you see error 9, 4005, 4013, or 4014 when you restore your iOS device
Thanks for using Apple Support Communities.
Cheers! -
Sep 11, 2016 3:47 PM in response to becky_s22by kwthomas1,I am having this issue on my iPhone 6. I followed the link above and my phone is still a brick.
