Jakob_024
Level 1 (4 points)
Mac OS X

Q: MacBook may have a serious issue..

So, i stopped using my laptop for a good while.

 

I came back to try and use it about a month ago.  Its going SO much slower than it used too.  I mean it's BAD.  I was going through a tutorial (a user on here posted it to someone else's issue similar to mine) to fix it.  I got to the second step.  when I held Option down to open it in "Safe Mode" (I'm Assuming) the screen got really bad.  When you would move the mouse across the screen it would cut off on the right side and you would see the mouse on the left side as well.  I shut the computer down, and opened it back up.  the screen was still like this on the "select" user screen.  once I selected a user (that I could actually see) and it loaded it up the screen went back to normal.  I logged out and tried to switch user, and it's back to normal.  I don't think I can screenshot it, but I could probably recreate the issue and take a photo of it with my phone if it is necessary.  I will attach a photo if I can of the steps I was taking.

 

Thank you for your help!!

 

I Don't think the website will let me post a photo from my phone.  I'm not using the computer as the beach ball loads after almost every click.  Between clicks it runs great though.  Maybe the issue is related to the display error I was having when holding option when starting?  Thanks again.

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Sep 7, 2016 6:59 PM

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Jakob_024

Q: MacBook may have a serious issue..

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  • Helpful answers

  • by leroydouglas,

    leroydouglas leroydouglas Sep 7, 2016 7:07 PM in response to Jakob_024
    Level 7 (22,873 points)
    Notebooks
    Sep 7, 2016 7:07 PM in response to Jakob_024
    I'm not using the computer as the beach ball loads after almost every click.  Between clicks it runs great though

     

    Hard to get a handle on what is the problem. Run the etrecheck   https://etrecheck.com/ post the results if you need help

  • by Jakob_024,

    Jakob_024 Jakob_024 Sep 7, 2016 7:49 PM in response to leroydouglas
    Level 1 (4 points)
    Mac OS X
    Sep 7, 2016 7:49 PM in response to leroydouglas

    Okay, it's running right now.  I'll post results when it's done. 

  • by Jakob_024,

    Jakob_024 Jakob_024 Sep 7, 2016 8:06 PM in response to leroydouglas
    Level 1 (4 points)
    Mac OS X
    Sep 7, 2016 8:06 PM in response to leroydouglas

    Heres the report:

     

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-07 22:55:47

    Download EtreCheck from https://etrecheck.com

    Runtime 6:29

    Performance: Below Average

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Beachballing

     

    Hardware Information: ⓘ

        MacBook Pro (13-inch, Early 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro8,1

        1 2.3 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 566

     

    Video Information: ⓘ

        Intel HD Graphics 3000

            W2340 1920 x 1080 @ 60 Hz

     

    System Software: ⓘ

        OS X Yosemite 10.10.5 (14F1909) - Time since boot: about one hour

     

    Disk Information: ⓘ

        Hitachi HTS545032B9A302 disk0 : (320.07 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 318.84 GB (283.06 GB free)

                Encrypted AES-XTS Unlocked Failed

                Core Storage: disk0s2 319.21 GB Online

     

        HL-DT-ST DVDRW  GS31N   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Logitech USB-PS/2 Optical Mouse

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Performance Designed Products AFTERGLOW AG 7 HEADSET

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    System Launch Agents: ⓘ

        [not loaded]    4 Apple tasks

        [loaded]    149 Apple tasks

        [running]    59 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    140 Apple tasks

        [running]    75 Apple tasks

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.valvesoftware.steamclean.plist (2016-09-07) [Support]

     

    User Login Items: ⓘ

        Steam    Application  (/Applications/Steam 2.app)

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-27) [Support]

        QuickTime Plugin: 7.7.3 (2016-08-01)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-27) Cannot contact Adobe

        Default Browser: 600 - SDK 10.10 (2015-07-16)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-28) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

            24%    Safari

             8%    kernel_task

             1%    fontd

             0%    com.apple.WebKit.WebContent(2)

             0%    askpermissiond

     

    Top Processes by Memory: ⓘ

        383 MB    kernel_task

        324 MB    com.apple.WebKit.WebContent(2)

        139 MB    Safari

        66 MB    mdworker(5)

        49 MB    WindowServer

     

    Virtual Memory Information: ⓘ

        762 MB    Free RAM

        3.25 GB    Used RAM (1.37 GB Cached)

        9 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 7, 2016, 09:41:12 PM    Self test - passed

  • by Jakob_024,

    Jakob_024 Jakob_024 Sep 7, 2016 8:07 PM in response to Jakob_024
    Level 1 (4 points)
    Mac OS X
    Sep 7, 2016 8:07 PM in response to Jakob_024

    Here is the report for anyone else who wants to read.  Let me know what you think!

     

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-07 22:55:47

    Download EtreCheck from https://etrecheck.com

    Runtime 6:29

    Performance: Below Average

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Beachballing

     

    Hardware Information: ⓘ

        MacBook Pro (13-inch, Early 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro8,1

        1 2.3 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 566

     

    Video Information: ⓘ

        Intel HD Graphics 3000

            W2340 1920 x 1080 @ 60 Hz

     

    System Software: ⓘ

        OS X Yosemite 10.10.5 (14F1909) - Time since boot: about one hour

     

    Disk Information: ⓘ

        Hitachi HTS545032B9A302 disk0 : (320.07 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 318.84 GB (283.06 GB free)

                Encrypted AES-XTS Unlocked Failed

                Core Storage: disk0s2 319.21 GB Online

     

        HL-DT-ST DVDRW  GS31N   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Logitech USB-PS/2 Optical Mouse

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Performance Designed Products AFTERGLOW AG 7 HEADSET

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    System Launch Agents: ⓘ

        [not loaded]    4 Apple tasks

        [loaded]    149 Apple tasks

        [running]    59 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    140 Apple tasks

        [running]    75 Apple tasks

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.valvesoftware.steamclean.plist (2016-09-07) [Support]

     

    User Login Items: ⓘ

        Steam    Application  (/Applications/Steam 2.app)

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-27) [Support]

        QuickTime Plugin: 7.7.3 (2016-08-01)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-27) Cannot contact Adobe

        Default Browser: 600 - SDK 10.10 (2015-07-16)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-28) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

            24%    Safari

             8%    kernel_task

             1%    fontd

             0%    com.apple.WebKit.WebContent(2)

             0%    askpermissiond

     

    Top Processes by Memory: ⓘ

        383 MB    kernel_task

        324 MB    com.apple.WebKit.WebContent(2)

        139 MB    Safari

        66 MB    mdworker(5)

        49 MB    WindowServer

     

    Virtual Memory Information: ⓘ

        762 MB    Free RAM

        3.25 GB    Used RAM (1.37 GB Cached)

        9 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 7, 2016, 09:41:12 PM    Self test - passed

  • by leroydouglas,

    leroydouglas leroydouglas Sep 7, 2016 8:23 PM in response to Jakob_024
    Level 7 (22,873 points)
    Notebooks
    Sep 7, 2016 8:23 PM in response to Jakob_024

    On first inspection I see your Firefault is trying to decrypt and failed

     

    Use FileVault to encrypt the startup disk on your Mac - Apple Support

     

    This could be all the beach balling you are seeing.  Did you initiate this decrypting?

    Disk Utility>File>Unlock

     

    Your Time machine is not configured—I trust you have a redundant back plan in place

    How to create a boot clone

     

     

    This highly suspicious com.valvesoftware.steamclean

  • by Jakob_024,

    Jakob_024 Jakob_024 Sep 7, 2016 8:23 PM in response to leroydouglas
    Level 1 (4 points)
    Mac OS X
    Sep 7, 2016 8:23 PM in response to leroydouglas

    Yes I just checked the file vault and this is what it is doing: http://tinypic.com/r/n5osr4/9

     

    So, are  you saying I need to do: Disk Utility>File>Unlock.

     

    Also, I recently reformatted I think 3 weeks ago, and I believe the Time Machine reset then.  I will use that link once I get it working correctly.  It's too slow to do much on it right now. 

  • by Jakob_024,

    Jakob_024 Jakob_024 Sep 7, 2016 8:26 PM in response to leroydouglas
    Level 1 (4 points)
    Mac OS X
    Sep 7, 2016 8:26 PM in response to leroydouglas

    Oh, and the Steamclean thing, that wouldn't actually be the Software 'Steam' that is used to link bought games to the account, or is it something else?  I believe I have an anti virus program I downloaded when I first reformatted the computer.  Maybe I should run it after I fix the File Vault?

  • by leroydouglas,

    leroydouglas leroydouglas Sep 7, 2016 8:30 PM in response to Jakob_024
    Level 7 (22,873 points)
    Notebooks
    Sep 7, 2016 8:30 PM in response to Jakob_024

    Your Disk is Encrypting. This can take days, plugged into power and running.

     

    You would want to use an uninstaller to remove any antivirus—this always causes problems on a Mac

  • by Jakob_024,

    Jakob_024 Jakob_024 Sep 7, 2016 8:33 PM in response to leroydouglas
    Level 1 (4 points)
    Mac OS X
    Sep 7, 2016 8:33 PM in response to leroydouglas

    It's been encrypting for a month.  It's almost always plugged on and I don't usually turn it off, just put it in sleep mode?  Is it normal to be still encrypting?  The only reason I turned it on I think was to update OSX.  If all it does is require a password to access Discs then I don't see any reason to keep it on.  If I turn it off could it possibly fix this issue?  I can baerly type this message out.  It's running so so so slow right now to change pages or type a new line causes it to load and it takes a bit for the text to show up.  This is truly awful I'm about to rip my hair out!!

  • by Jakob_024,

    Jakob_024 Jakob_024 Sep 7, 2016 8:38 PM in response to Jakob_024
    Level 1 (4 points)
    Mac OS X
    Sep 7, 2016 8:38 PM in response to Jakob_024

    Actually it may even have been longer since I started the File Vault.  I'm slightly scatterbrained, forgive me, but I started it almost right after the reformat, and I'm actually thinking that was closer to two months ago.

  • by leroydouglas,

    leroydouglas leroydouglas Sep 7, 2016 8:43 PM in response to Jakob_024
    Level 7 (22,873 points)
    Notebooks
    Sep 7, 2016 8:43 PM in response to Jakob_024

    https://www.macissues.com/2014/12/16/fix-your-mac-stuck-on-encrypting-with-filev ault/

  • by Jakob_024,

    Jakob_024 Jakob_024 Sep 7, 2016 8:46 PM in response to leroydouglas
    Level 1 (4 points)
    Mac OS X
    Sep 7, 2016 8:46 PM in response to leroydouglas

    Thank you so much for your patience, and looking into this.  I will give this a whirl and let you know how it goes.  I really appreciate the effort!!

  • by Jakob_024,

    Jakob_024 Jakob_024 Sep 7, 2016 10:29 PM in response to leroydouglas
    Level 1 (4 points)
    Mac OS X
    Sep 7, 2016 10:29 PM in response to leroydouglas

    Well it's not working.

     

    I Thought I did this right, but it's currently running just as slow, and file vault is still stuck on "Estimated Time Remaining".  Making everything run horribly.  I cant find the "File and Unlock" button on the partition in the recovery mode menu.