I Just exchange my iPhone 6s + through my tmobile insurance company today and i tried to set up Touch ID but it's not giving me the screen to record the finger. When I tried to turn Torch ID on it will bypass the recording screen and flip to failed screen saying unable to record Touch ID . I need to fix it asap .. Please help
iPhone 6 Plus, iOS 8.1.2
Is this a new or refurbished phone?
If refurbished who did the fefurbishment?
You can try:
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
Restore your device from an iCloud or iTunes backup - Apple Support
https://support.apple.com/en-us/HT204184
- Restore to factory settings/new iOS device.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
how do you make a genius bar appointment? | Apple Support Communities
Apple Retail Store - Genius Bar
https://www.apple.com/retail/geniusbar/
iPhone 6s+ failed unable to set up Touch ID
