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Helpful answers
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Sep 8, 2016 6:48 AM in response to alicat281by lllaass,Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
Restore your device from an iCloud or iTunes backup - Apple Support
https://support.apple.com/en-us/HT204184
- Restore to factory settings/new iOS device.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
how do you make a genius bar appointment? | Apple Support Communities