@elzabe
Level 1 (8 points)
Apple Music

Q: Recover Deleted apps (not downloading)

Good Day

 

I have a few Free apps which I downloaded but deleted in time. I want to  "recover" one of the apps, its got a cloud with a blue arrow pointing down next to it. If i click on it it does not download the app, however I can download other free apps with the clouds next to them. Why would I not be able to download this one?

iPhone 6, iOS 9.3.5

Posted on Sep 8, 2016 6:09 AM

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@elzabe

Q: Recover Deleted apps (not downloading)

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  • by sterling r,

    sterling r sterling r Sep 8, 2016 6:23 PM in response to @elzabe
    Community Specialists
    Sep 8, 2016 6:23 PM in response to @elzabe

    Hi @elzabe,

    I understand you are trying to download an app that you previously deleted from your iPhone 6.  It sounds like you are able to download other free apps, but just not this one in particular.   

    Which app are you trying to download?

    Your profile shows you have the latest version of iOS, so that's a good start.

    The next thing I would suggest is to restart your iPhone.  That will re-establish a connection to the internet.

    You may have deleted the app off of your iPhone, but you would not have deleted it from your Purchases, so try following the steps to redownload it.

    Download your past purchases

    Redownload an app

    You can redownload apps on your iPhone or iPod touch, iPad, Mac or PC, or Apple TV (4th generation). You can also redownload some in-app purchases.

    On an iPhone, iPad, or iPod touch

    1. Open the App Store app.
    2. On an iPhone or iPod touch: Tap Updates, then tap Purchased.
      On an iPad: Tap Purchased.
    3. Find the app that you want to download, then tap the Download icon  . After the app downloads, you can open it from your Home screen.

     

    Enjoy the rest of your day!