I have some updates. When I click update, the download complete and then they ask to restart the device. When the device start running, they show the installation bar than a message show "installation couldn't complete try to update again..." I try again but still the same problem. It has been like months I couldn't make any updates. Help please!!
Mac Pro, OS X El Capitan (10.11.4)
Hello A.MROUWEH,
Thanks for reaching out to the Apple Support Community. I know how important it is to keep your apps up to date and I have some information that may help. Whenever we see issues with updates and app downloads, it's a good idea to sign out of the App Store by clicking the Store menu and selecting "Sign out".
Afterwards restart you Mac and sign back in and see if the updates will download. If the issue persists test the behavior in safe mode using the steps in this article: Try safe mode if your Mac doesn‘t finish starting up.
Let us know if the issue persists. The entire community is here to help.
Best regards
hi, I tried the sign out method still not working, than the safe mode also didn't work. The problem now, It's not finishing the download, before that It finished the download but the installation didn't complete. Sorry for the late reply because the download is 1.55GB.
What updates are you trying to perform?
If it is an OS update you may want to try downloading from the Apple Support Downloads page.
If it is an update to the operating system (10.11.6) then choose the Combo version
Download OS X El Capitan 10.11.6 Combo Update
Most recommend this over the standard/delta update as it resets some system files.
This is what I'm trying to update
So you are trying to update to 10.11.6.
If you click on the first link I provided you will see this download and the Combo I mentioned,
the second link goes directly to the Combo update.
Installation of updates could not be completed after restart
