PROBLEM WITH MXF FILES

Question

Level 1

11 points

PROBLEM WITH MXF FILES

I've recently moved an event from my working hard drive to another hard drive but when I open the project on my desktop computer the clips seem to be damaged, missing, corrupted, not working. It's like they are only partly there. If you scrub over the clips, part of the clip will play and the rest of the clip is just black. The files are there, I've checked them in other applications. I can open and view the same projects and events and all the media within them on my laptop, no problems, just not on the main computer. I've tried re-installing FCPX (10.2.3) and that made no difference. It's like there is a conflict in reading the MXF files from the Canon c300Mk2. Other projects and events shot on other cameras are all fine.

The computer is 3.5Ghz 6 core Intel Xeon E5 running 10.10.5

64 GB RAM

Graphics AMD FirePro D700 6144mb

This is what I see when I open up the event

Posted on Sep 8, 2016 6:16 AM

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Answer 1

Russ H

Level 7

22,432 points

Sep 8, 2016 6:41 AM in response to rasu

Check that you have the latest release of Pro Video Formatsinstalled on your MP.

BTW, when you moved the event, how exactly did you preform that operation?

Russ

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Answer 2

rasu Author

Level 1

11 points

Sep 8, 2016 6:48 AM in response to Russ H

Thanks Russ, I will have a look tomorrow. Is this something that normally updates with fcpx?

I moved this event using the move event command within fcpx. I've done this plenty of times before with no problems but in future I might be better to use copy instead then delete the old one.

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Answer 3

Tom Wolsky

Level 10

152,816 points

Sep 8, 2016 6:57 AM in response to rasu

The problem may be the media location. Was it stored inside the library or external? Did you try relining if it's external.

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Answer 4

rasu Author

Level 1

11 points

Sep 8, 2016 2:44 PM in response to Russ H

Hi Russ, latest release of Pro Video Formats is installed and from my understanding that should be updated automatically anyway each time FCPX updates. Thanks for the suggestion but still no luck.

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Answer 5

rasu Author

Level 1

11 points

Sep 8, 2016 2:52 PM in response to Tom Wolsky

Hi Tom, Everything with this event has been done within the FCPX environment. As I explained, the same events and projects will open up fine on my laptop running the same version of FCPX. As a work around I could edit on the laptop except for the slowness but unless this issue is resolved pretty soon, this will be the end of my involvement with FCPX. I can't be in the middle of a job and then parts of the files disappear. You said about relining, I assume you mean relinking. I tried clicking on one of the clips in the event browser and relinking it. It's strange because if you click on that clip and show reveal in finder it takes you to the correct clip, in the correct location but I did it anyway. The result was a completely black thumbnail that would not play at all. See attached. I spent a good deal of time on the phone to an apple tech but they couldn't even explain what the blue clip symbols below means. Surely there must be someone out there that wrote the software for this application that must understand what has happened here and how it can be fixed?

Thanks.

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