SCRAPPYMA1948

Q: Spinning wheel by WiFi on iPad2

I have a spinning wheel by my WiFi at top left hand of screen on my iPad3, and my husbands iPad2.  It spins for everything upon opening.  Safari, Facebook, Pinteres, games, etc.  Though I don't have the spinning wheel on my Mac it is taking exceptionally long to open a page.  I have tried rebooting.

iPad

Posted on Sep 8, 2016 8:20 AM

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Q: Spinning wheel by WiFi on iPad2

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  • by elcpu,

    elcpu elcpu Sep 8, 2016 8:55 AM in response to SCRAPPYMA1948
    Level 6 (15,820 points)
    Photos for Mac
    Sep 8, 2016 8:55 AM in response to SCRAPPYMA1948

    Try holding down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything. If that does not work try resetting your network settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

  • by SCRAPPYMA1948,

    SCRAPPYMA1948 SCRAPPYMA1948 Sep 8, 2016 10:08 AM in response to elcpu
    Level 1 (4 points)
    iPad
    Sep 8, 2016 10:08 AM in response to elcpu

    Thanks, but neither one worked.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 8, 2016 11:21 AM in response to SCRAPPYMA1948
    Level 4 (2,915 points)
    Apple TV
    Sep 8, 2016 11:21 AM in response to SCRAPPYMA1948

    This may be caused by a DNS problem. Do you know what DNS you are using? Are your devices set up to use DHCP, so the get both IP address and name server from the router? You can tell by looking at the WiFi settings on one of them. Then, does the router get the DNS directly from the internet service provider, or have you configured some specific name server? You can check this by logging in to your router and looking at the internet, or WAN, settings.

  • by SCRAPPYMA1948,

    SCRAPPYMA1948 SCRAPPYMA1948 Sep 8, 2016 11:57 AM in response to Diana.McCall
    Level 1 (4 points)
    iPad
    Sep 8, 2016 11:57 AM in response to Diana.McCall

    THey are set up to use DHCP. Both the DNS and router are the same number. I think you may be on the right track because if I turn off my WiFi and use my cellular data my iPad works fine.  It can't be my router because my cell works great.

  • by elcpu,

    elcpu elcpu Sep 8, 2016 12:02 PM in response to SCRAPPYMA1948
    Level 6 (15,820 points)
    Photos for Mac
    Sep 8, 2016 12:02 PM in response to SCRAPPYMA1948

    SCRAPPYMA1948 wrote:

     

    ...if I turn off my WiFi and use my cellular data my iPad works fine.  It can't be my router because my cell works great.

     

    Two totally different processes there with no relation, sorry to say.


    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down.

     

    1) Restart you device. If a normal restart does not help try holding down the Home and Sleep buttons at the same time for about 15 seconds until the Apple logo appears.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).

    https://support.apple.com/en-us/HT201252

    9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 8, 2016 12:17 PM in response to SCRAPPYMA1948
    Level 4 (2,915 points)
    Apple TV
    Sep 8, 2016 12:17 PM in response to SCRAPPYMA1948

    You say it can't be your router because your cell (phone) works great (when connected to WiFi). Is my interpolation correct? You might still take a look at the router settings, just to be sure. Your iPad settings are what they should be. It uses the router as its DNS server, while the router connects to a real DNS on the internet. You should also review elcpu's list of WiFi problems. In particular, you may be experiencing WiFi interference from other networks or other equipment.

  • by SCRAPPYMA1948,

    SCRAPPYMA1948 SCRAPPYMA1948 Sep 8, 2016 12:18 PM in response to elcpu
    Level 1 (4 points)
    iPad
    Sep 8, 2016 12:18 PM in response to elcpu

    I will try these.  I should have said my android phone works just fine with the wifi. Thanks for all the suggested solutions.

  • by SCRAPPYMA1948,

    SCRAPPYMA1948 SCRAPPYMA1948 Sep 8, 2016 12:22 PM in response to Diana.McCall
    Level 1 (4 points)
    iPad
    Sep 8, 2016 12:22 PM in response to Diana.McCall

    THanks for your help.  As you can see from my last post, I will be trying some of elcpu's suggestions. I will let you all know if I get a solution.

  • by Briansyddall,

    Briansyddall Briansyddall Sep 8, 2016 12:48 PM in response to SCRAPPYMA1948
    Level 6 (8,127 points)
    Apple Watch
    Sep 8, 2016 12:48 PM in response to SCRAPPYMA1948

    Hi

    Go to website for your make of router check for firmware update .

    Are you on fiber ? How old is your router sometimes the router your isp gives you

    Is only a cheap one if you can think about buying a better router it worked for me .

    Cheers

    Brian

  • by elcpu,

    elcpu elcpu Sep 8, 2016 12:54 PM in response to SCRAPPYMA1948
    Level 6 (15,820 points)
    Photos for Mac
    Sep 8, 2016 12:54 PM in response to SCRAPPYMA1948

    Sure thing....  good luck.

  • by SCRAPPYMA1948,

    SCRAPPYMA1948 SCRAPPYMA1948 Sep 8, 2016 3:31 PM in response to Briansyddall
    Level 1 (4 points)
    iPad
    Sep 8, 2016 3:31 PM in response to Briansyddall

    Checking router update is on my list for tomorrow morning. I have been working on this all day and this old lady's brain is tired. To answer your question I do not have fiber.  I wish.  My router is about 4 or5 years old. It was given to me by Verizon.  It just puzzles me that my Galaxy phone works perfect. Tomorrow is another day.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 8, 2016 5:01 PM in response to SCRAPPYMA1948
    Level 4 (2,915 points)
    Apple TV
    Sep 8, 2016 5:01 PM in response to SCRAPPYMA1948

    Just one thought here. WiFi networks can use the 2.4 GHz frequency band and the 5 GHz band. Interference is usually worse on the older 2.4 GHz band. Depending on how your router is configured, you phone may be connecting on one frequency band and the other devices on another. I prefer to configure two different networks (different names) for the two bands, so I can explicitly select one or the other when connecting.

  • by ShagCA,

    ShagCA ShagCA Sep 8, 2016 5:05 PM in response to SCRAPPYMA1948
    Level 4 (1,819 points)
    iPad
    Sep 8, 2016 5:05 PM in response to SCRAPPYMA1948

    SCRAPPYMA1948 wrote:

     

    I have a spinning wheel by my WiFi at top left hand of screen on my iPad3, and my husbands iPad2.

    Isn't that synchronization icon? Could your iPad be syncing wirelessly with iTunes or iCloud? I may be completely wrong because I don't have my iPad with me.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 8, 2016 5:28 PM in response to ShagCA
    Level 4 (2,915 points)
    Apple TV
    Sep 8, 2016 5:28 PM in response to ShagCA

    I think the one right next to WiFi in the upper left is the internet download indicator. The discussion seems to be that internet access is slow.

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