Error (-50)

Question

Level 1

8 points

Error (-50)

Hello I always have an error (-50) when i try to connect on my account on ITUNES Store , have you an explication for me ? Thanks you

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Sep 8, 2016 8:42 AM

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Answer 1

jeffd55

Community Specialist

Sep 9, 2016 2:52 PM in response to suzHa

Hello suzHa,

Thank you for using Apple Support Communities.

I understand that you are getting an error and unable to connect to the iTunes Store. The first step in sorting this out would be to check the steps in these articles:

Find an iTunes error code

If you can’t connect to the iTunes Store

Best regards.

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Answer 2

Sep 9, 2016 2:32 PM in response to jeffd55

I am getting same error with TV shows in iTunes. I have tried every possible fix I can find online. Movies and music work fine.

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Answer 3

suzHa Author

Level 1

8 points

Sep 9, 2016 2:57 PM in response to jeffd55

Hello, i want to go to my account and i stil cant ...nothing else, my error code is (-50) i bought a tv series yesterday with my IPAD without any problem but it is impossible to go on my account information on the ipad...i want to stop ITunes Match since 2 years and it is automatically on if i dont go on my account to stop it..( sorry my english is so so )

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Answer 4

sterling r

Community Specialist

Sep 10, 2016 10:56 AM in response to suzHa

Hi suzHa,

At this point it looks like you will need to contact support for iTunes, you can use the following link to contact them: iTunes Support

Cheers

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