Airport Express Not Resetting

Question

Level 1

4 points

Airport Express Not Resetting

My parents are having an issue with their Airport Express (latest gen, bought back in 2014). We had a storm yesterday and their internet dropped out. I went to try and reset their router but it won't reset at all. The status light just stays orange/amber and when I try to do any kind of reset (soft, hard, factory) it just stays orange/amber and never blinks like it should when it is resetting.

Is this thing toast?

Wouldn't be the end of the world as they were asking me how to get a better signal out in the yard and told them they probably needed a bigger router. Nature may have forced that issue.

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Sep 8, 2016 8:05 AM

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Answer 1

Tesserax

Level 10

158,490 points

Sep 8, 2016 6:53 PM in response to Chuck0819

Unfortunately, a solid amber LED status light would indicate a power failure of the base station. If you have already tried all of the reset types, chances are pretty good that the storm damaged the unit and will have to be replaced. Sorry!

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Answer 2

Chuck0819 Author

Level 1

4 points

Sep 8, 2016 6:53 PM in response to Tesserax

Ah - well that is kinda what I expected. Thanks for confirming.

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Answer 3

Bob Timmons

Level 10

186,104 points

Sep 8, 2016 7:00 PM in response to Chuck0819

IF......you have AppleCare in effect on one of your Macs, the AirPort Express is usually covered under that umbrella for up to 3 years from its original purchase date.

Take the Express in to an Apple Store and tell them that you have AppleCare on a Mac, but the Express does not seem to be working correctly.

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Answer 4

Chuck0819 Author

Level 1

4 points

Sep 16, 2016 6:35 PM in response to Bob Timmons

Decided to put off buying AppleCare for my mac until it was too late, so no applecare for me. Trying to fiddle with it some more but to no avail. Sad part is that I knew my parents were thinking about upgrading anyway so I was going to take the airport express to my house to use as an extender for my Time Capsule. So now do I get a refurbished one for $50 or is there another router that anyone recommends in that price range (off-topic I know).

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Answer 5

Tesserax

Level 10

158,490 points

Sep 17, 2016 8:09 AM in response to Chuck0819

If your goal is to extend the TC with another wireless router using an wireless connection between them, then you will need to use another Apple base station to do so. Ideally, it would be an AirPort Extreme as it will perform much better at doing so than the Express. If cost is an issue, I would suggest saving up until you have enough to buy a new unit.

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