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Helpful answers
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Sep 8, 2016 10:13 AM in response to bodoni boyby Luis Sequeira1,Try restarting in Safe Mode (hold down the Shift key immediately after pressing power).
Safe Mode is slow - that is normal. It also clears a number of caches, and only loads the essential software.
Try opening Contacts in Safe Mode.
If it works, restart normally and try again.
If it still does not work when booted normally, run Etrecheck and post its report here.
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Sep 8, 2016 11:15 AM in response to Luis Sequeira1by bodoni boy,Took two tries in Safe Mode before Contacts worked, rebooted but it still won't accept edits. Also it is now incredibly slow.
Here is the Etrecheck report:
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-08 13:06:37
Download EtreCheck from https://etrecheck.com
Runtime 7:54
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Description:
Contacts crashes or won’t work
Mac mini (Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
Mac mini - model: Macmini6,1
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: Unknown
Intel HD Graphics 4000
S27B350 1920 x 1080
OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (286.48 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Apple, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
VIA Technologies Inc. USB 2.0 IDE Bridge 320.07 GB
EFI (disk3s1) <not mounted> : 210 MB
Bigdog (disk3s2) /Volumes/Bigdog : 319.73 GB (157.08 GB free)
Fitbit Inc. Fitbit Base Station
Initio HDT725032VLAT80 320.07 GB
EFI (disk2s1) <not mounted> : 210 MB
littleDog (disk2s2) /Volumes/littleDog : 319.73 GB (193.65 GB free)
Logitech USB Receiver
Lexmark International Lexmark E260d
Sunplus Innovation Technology USB to Serial-ATA bridge
Canon CanoScan
Western Digital My Book 500.11 GB
EFI (disk1s1) <not mounted> : 210 MB
Raygun (disk1s2) /Volumes/Raygun : 499.76 GB (127.71 GB free)
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist
/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l /Users/georgethompson/Library/Logs/CSConfigDotMacCert.log -u @me.com -t SharedServices -s
One unknown file found. [Check files]
/Library/Extensions
[loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8 - 2016-09-01) [Support]
/System/Library/Extensions
[loaded] com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.8 - 2016-09-01) [Support]
[failed] com.apple.bird.plist (2016-02-19)
[not loaded] 7 Apple tasks
[loaded] 162 Apple tasks
[running] 54 Apple tasks
[killed] 14 Apple tasks
14 processes killed due to insufficient RAM
[not loaded] 46 Apple tasks
[loaded] 156 Apple tasks
[running] 76 Apple tasks
[killed] 12 Apple tasks
12 processes killed due to insufficient RAM
[running] com.Logitech.Control Center.Daemon.plist (2015-09-18) [Support]
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-09-08) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-06-18) [Support]
[loaded] com.adobe.CS4ServiceManager.plist (2013-08-29) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-09-08) [Support]
[running] com.adobe.agsservice.plist (2016-08-15) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]
[loaded] com.adobe.versioncueCS4.plist (2013-08-29) [Support]
[loaded] com.barebones.textwrangler.plist (2016-05-22) [Support]
[loaded] com.bombich.ccc.plist (2014-11-17) [Support]
[failed] com.bombich.ccc.scheduledtask.12C1163A-0DFF-45D7-A4A1-68E64564F95B.plist (2015-08-10) [Support]
[running] com.fitbit.galileod.plist (2015-10-30) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2013-09-15) [Support]
[loaded] com.adobe.ARM.[...].plist (2009-11-07) [Support]
[failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist (2009-05-20) [Support]
[failed] com.google.keystone.agent.plist (2014-09-23) [Support]
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
Dropbox Application (/Applications/Dropbox.app)
Launch Nikon Message Center 2 Application (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-09-08) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-19) [Support]
QuickTime Plugin: 7.7.3 (2016-09-01)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-19) Outdated! Update
AdobePDFViewer: 9.5.5 (2014-03-12) [Support]
Default Browser: 601 - SDK 10.11 (2016-09-01)
RealPlayer Plugin: Unknown
JavaAppletPlugin: 15.0.1 - SDK 10.7 (2016-05-16) Check version
Picasa: 1.0 (2009-02-27) [Support]
Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2015-07-04)
MacVeXe - Ivo Nedelko - http://macvx.com (2014-10-15)
Facebook Ads Blocker - Tyler Colwell - http://www.facebook.com/pages/FB-Ads-Blocker/159839724028274 (2011-03-31)
Adobe Version Cue CS4 (2013-08-29) [Support]
Flash Player (2016-06-28) [Support]
Flip4Mac WMV (2011-01-13) [Support]
Logitech Control Center (2016-05-22) [Support]
SANE (2014-01-14) [Support]
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 212.77 GB
Destinations:
Raygun [Local]
Total size: 499.76 GB
Total number of backups: 62
Oldest backup: 2/26/16, 12:50 AM
Last backup: 9/7/16, 8:41 PM
Size of backup disk: Too small
Backup size 499.76 GB < (Disk used 212.77 GB X 3)
37% mdworker(2)
7% WindowServer
4% kernel_task
2% Fitbit Connect Menubar Helper
1% ps
593 MB kernel_task
176 MB Safari
102 MB Dropbox
94 MB com.apple.WebKit.WebContent
90 MB Finder
136 MB Free RAM
3.87 GB Used RAM (740 MB Cached)
2 MB Swap Used
Sep 8, 2016, 12:48:17 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-08-124817_[r edacted].crash
/Users/USER/Library/Google/*/GoogleSoftwareUpdate.bundle/Contents/Resources/Goo gleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent
Sep 8, 2016, 12:40:20 PM Self test - passed
Sep 8, 2016, 12:00:32 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-08-120032_[r edacted].crash
Sep 8, 2016, 11:33:28 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-113328_[redacted].crash
com.apple.AddressBook - /Applications/Contacts.app/Contents/MacOS/Contacts
Sep 8, 2016, 11:33:24 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-113324_[redacted].crash
Sep 8, 2016, 11:33:20 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-113320_[redacted].crash
Sep 8, 2016, 11:33:17 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-113317_[redacted].crash
Sep 8, 2016, 11:33:13 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-113313_[redacted].crash
Sep 8, 2016, 11:33:05 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-113305_[redacted].crash
Sep 8, 2016, 11:32:23 AM ~/Library/Logs/DiagnosticReports/Finder_2016-09-08-113223_[redacted].crash
com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Sep 8, 2016, 11:07:34 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-110734_[redacted].crash
Sep 8, 2016, 11:07:28 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-110728_[redacted].crash
Sep 8, 2016, 11:07:24 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-110724_[redacted].crash
Sep 8, 2016, 11:07:11 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-110711_[redacted].crash
Sep 8, 2016, 11:05:50 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-110550_[redacted].crash
Sep 8, 2016, 11:03:53 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-08-110353_[r edacted].crash
Sep 8, 2016, 10:53:06 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-105306_[redacted].crash
Sep 8, 2016, 10:53:03 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-105303_[redacted].crash
Sep 8, 2016, 10:52:59 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-105259_[redacted].crash
Sep 8, 2016, 10:52:46 AM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-08-105246_[redacted].crash
Sep 8, 2016, 10:30:38 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-08-103038_[r edacted].crash
Sep 8, 2016, 10:13:14 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-08-101314_[r edacted].crash
Sep 8, 2016, 10:06:33 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-08-100633_[r edacted].crash
Sep 8, 2016, 12:52:44 AM /Library/Logs/DiagnosticReports/Safari_2016-09-08-005244_[redacted].hang
Sep 8, 2016, 12:43:06 AM /Library/Logs/DiagnosticReports/Disk Utility_2016-09-08-004306_[redacted].hang
Sep 8, 2016, 12:25:27 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-08-002527_[r edacted].crash
Sep 7, 2016, 08:26:23 PM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-07-202623_[redacted].crash
Sep 7, 2016, 08:26:22 PM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-07-202622_[redacted].crash
Sep 7, 2016, 08:22:32 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-07-202232_[r edacted].crash
Sep 7, 2016, 04:58:20 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-07-165820_[r edacted].crash
Sep 7, 2016, 04:07:18 PM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-07-160718_[redacted].crash
Sep 7, 2016, 04:07:15 PM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-07-160715_[redacted].crash
Sep 7, 2016, 03:51:00 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-07-155100_[r edacted].crash
Sep 7, 2016, 02:48:35 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-07-144835_[r edacted].crash
Sep 7, 2016, 12:38:18 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-07-123818_[r edacted].crash
Sep 7, 2016, 12:18:49 PM ~/Library/Logs/DiagnosticReports/Contacts_2016-09-07-121849_[redacted].crash
Sep 7, 2016, 10:38:19 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-07-103819_[r edacted].crash
Sep 7, 2016, 09:39:40 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-07-093940_[r edacted].crash
Sep 7, 2016, 08:39:20 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-07-083920_[r edacted].crash
Sep 7, 2016, 08:05:03 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-07-080503_[ redacted].crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64
Sep 7, 2016, 06:42:26 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-07-064226_[r edacted].crash
Sep 7, 2016, 02:11:03 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-07-021103_[r edacted].crash
Sep 7, 2016, 01:08:32 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-07-010832_[r edacted].crash
Sep 7, 2016, 12:06:54 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-07-000654_[r edacted].crash
Sep 6, 2016, 11:04:40 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-06-230440_[r edacted].crash
Sep 6, 2016, 10:02:10 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-06-220210_[r edacted].crash
Sep 6, 2016, 09:00:21 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-06-210021_[r edacted].crash
Sep 6, 2016, 08:50:26 PM /Library/Logs/DiagnosticReports/Finder_2016-09-06-205026_[redacted].hang
Sep 6, 2016, 08:49:51 PM ~/Library/Logs/DiagnosticReports/Finder_2016-09-06-204951_[redacted].crash
Sep 6, 2016, 08:41:59 PM /Library/Logs/DiagnosticReports/Finder_2016-09-06-204159_[redacted].cpu_resourc e.diag
Sep 6, 2016, 08:01:39 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-06-200139_[r edacted].crash
Sep 6, 2016, 05:17:34 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-06-171734_[r edacted].crash
Sep 6, 2016, 04:18:32 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-06-161832_[r edacted].crash
Sep 6, 2016, 11:22:39 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-06-112239_[r edacted].crash
Sep 6, 2016, 10:20:23 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-06-102023_[r edacted].crash
Sep 6, 2016, 09:19:18 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-06-091918_[r edacted].crash
Sep 6, 2016, 06:55:16 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-06-065516_[r edacted].crash
Sep 6, 2016, 04:05:42 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-06-040542_[r edacted].crash
Sep 6, 2016, 01:16:21 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-06-011621_[r edacted].crash
Sep 6, 2016, 12:14:28 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-06-001428_[r edacted].crash
Sep 5, 2016, 11:11:58 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-05-231158_[r edacted].crash
Sep 5, 2016, 10:09:34 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-05-220934_[r edacted].crash
Sep 5, 2016, 09:09:16 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-09-05-210916_[r edacted].crash