I am having trouble viewing videos on the moments section of the Photos app on my iPhone 6s Plus.
After I record a video and take several photos and import all of these onto my Mac via the Photos app on the Mac, only the photos appear in the moments section of my iPhone and not the videos. The videos are saved on my Mac but I would like them to be on my iPhone as well.
Is there anyway I can rectify this issue?
iPhone 6s Plus, iOS 9.3.5
Hello olib94,
Thank you for using the Apple Support Communities. I know having an issue with videos on your iPhone is not what you expect. If I understand correctly, you are unable to see videos taken on your iPhone in the Moments section in the Photos app on your iPhone, but you can import and play them in Photos on your Mac. Here is what I suggest to resolve this issue and get your videos back:
1. First, open the Photos app on your iPhone, tap the Albums option in the bottom right and then check the Videos folder if the missing videos are there. If they are not, that means the videos are not physically on your iPhone, which would explain why they wouldn’t be showing the Moments.
2. You can also sync the videos from Photos on your Mac to your iPhone by using iTunes on your Mac, and make sure to select the “Include videos” option in iTunes when choosing options as this article explains:
Keep your photos safely stored and up to date on all your devices
Cheers!
Hi there, thanks for your quick response. Neither of those options work for me unfortunately.
Regarding option 1, there isn't even a videos folder on my iPhone.
Regarding option 2, when I select the 'include videos' option on iTunes, it does add a videos folder to my iPhone but only 10 videos transfer onto my iPhone.
Sorry that didn't help your situation and thanks for that additional info. Since those steps didn't resolve your issue, I would recommend contacting AppleCare as they have tools and resources for situations like yours. You can reach them here:
Have a great day!
Videos won't appear on moments on iPhone
