Lucy_Jay10 Author

Level 1

4 points

internet recovery doesn't work, spinning wheel and

Hi!

I was trying to run internet recovery on my MacBook Pro (Early 2011, run on Os X Lion), after the installation was initiated and it says it takes about 1,5h to install, after 1hr the display turned into a gray screen with a stop sign and there is a spinning wheel.

I waited for another hour, but nothing happens.

Is it due to slow internet connection? (actually, it is not that slow.) Or is there another problem I need to fix?

Any help is highly appreciated!

Best,

Lu

MacBook Pro (13-inch Early 2011), internet recovery

Posted on Sep 8, 2016 11:07 AM

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1 reply

Level 10

210,519 points

Sep 8, 2016 12:07 PM in response to Lucy_Jay10

- Try resetting the SMC and NVRAM/PRAM

Intel-based Macs: Resetting the System Management Controller (SMC)

https://support.apple.com/en-us/HT201295

About NVRAM and PRAM

https://support.apple.com/en-us/HT204063

- Try starting in Safe Mode

OS X: What is Safe Boot, Safe Mode?

https://support.apple.com/en-us/HT201262

- Boot to Recovery and repair the startup disk

OS X: About OS X Recovery - Apple Support

https://support.apple.com/en-us/HT201314

- If it is repairable reinstall the OSX. You will likely have to do this. Using a wired Ethernet connection vice wifi is recommended.

How to reinstall OS X on your Mac - Apple Support

https://support.apple.com/en-us/HT204904

- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.

Then format the startup disk and do a fresh install of OSX

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internet recovery doesn't work, spinning wheel and

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