iPhone stuck on Apple Logo, not recognized in iTunes

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Level 1

5 points

iPhone stuck on Apple Logo, not recognized in iTunes

my iPhone has been trying to install the latest iOS in the middle of the night lately, turning off all my alarms. This morning I woke up to my iPhone trying to install it once again. It had the Apple logo with the loading bar and reached about halfway, but stayed there for 2 hours. Then it went to just the plain Apple logo screen and has been there since 9:30 am. When I plug my phone into my computer, it's not recognized in iTunes or anything. Any tips or suggestions? I can't go to an Apple Store till Monday at the very earliest, but most likely Tuesday.

iPhone 6

Posted on Sep 8, 2016 10:42 AM

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Answer 1

elcpu

Level 7

31,586 points

Sep 8, 2016 10:44 AM in response to harkintr

Try Recovery Mode:

Connect your device to your computer and open iTunes.

While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.

Keep holding until you see the recovery mode screen and wait for it to restore.

You may have to do the above more than once as recovery mode is difficult to get into.

Restore as New first and test it. Then restore from backup if desired. If the backup is corrupted it will likely bring back the issue.

https://support.apple.com/en-us/HT201263

If the above steps do not help, you may have to take it to an Apple store for testing.

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