Q: Built in keyboard only works if external keyboard is plugged in
Have an employee who brought me her 2 yr-old Macbook Air (running 10.10) because several of the keys (r, f, k...I think there's one more) act as function keys instead of typing the actual letter. For instance, if I type "f" Launchpad opens. I checked all of the relevant items in settings (keyboard, trackpad, accessibility, etc) that I could think of. Reset PRAM and did an SMC reset. Plugged in an external keyboard and that works fine. But even more odd is that when the external keyboard is plugged in, the built in keyboard works just fine too.
Hoping one of you brilliant folks will tell me what is going on with this odd device and better yet how to solve it.
MacBook Air, OS X Yosemite (10.10.5)
Posted on Sep 8, 2016 11:10 AM