Q: Internal speakers not showing up on MacBook Air laptop
SEPT 08, 2016
Dear Apple support committee,
All of a sudden my internal speakers are not showing up and I have no sound whatsoever. My laptop was working fine yesterday and I have never had any issue like this one before.
(MacBook Air, OS X El Capitan version 10.11.6)
• The volume icon on the top menu bar is grayed out and stuck on the lowest setting
• In System Preferences / Sound tab / BOTH “Input and Output” are blank and it says NO INPUT DEVICES FOUND
• And the “Mute” box is checked but grayed out in BOTH “Input and Output”
• There is no chime-sound when I restart or empty the trash folder, etc.
• Ear plugs / headphones not working
• When I try to play a song in iTunes there is no sound at all
Do I need to make a Genius Bar appt?
Thank you
-Michelle
MacBook Air
Posted on Sep 8, 2016 12:05 PM