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Sep 8, 2016 4:03 PM in response to Roxanne.cby ChrisJ4203,If you made your purchase from a physical Apple Store, you have to return the product to the store. If you had purchased online, you would have to return it via mail. You will have to deal with Apple on this. This is a user to user support forum. No one here could assist you.
You could always call back too.