How do I lodge a complaint against Apple Care Australia.
Based on service level and inability to escalate a request.
They have had my faulty (new) phone for nearly a month and will not give me an update or outcome.
Before I go to the ombudsman, Apple should have an opportunity to respond.
Sending me to "Communities" to lodge a complaint does not seem to be an appropriate method.
I note also there are no appropriate "Communities" to lodge also.
iPhone 5s
We are users here just like yourself volunteering to help others with technical problems. Here are the various ways to contact Apple:
Thank Babowa but I have gone down that method. They do not ring back when they commit to. I have rang 3 times and spent a combined hour and a half and still do not know the status of my phone. This is why I wish to lodge a complaint! They have had my phone for 4 weeks now and will not tell me if it is repairable to replaceable. They have given me a case number and a repair docket number but will not tell me the status....The phone is 3 months old.
The last chap I spoke with refused answer or to escalate my enquiry... "where is my phone?" is not a hard question.
here's the way Apple takes feedback about support > Apple Support Feedback
I am not aware of anyone who has come back here with any "after action report" on what happens, if anything.
Unfortunately, we are not able to help you; you will need to address this with Apple. If the phone call(s) do not produce a satisfactory outcome, you might try to a) escalate the matter to tier II or III or, b) make an appointment at your nearest Genius Bar and take the Case number, serial number of your product, and/or any purchase receipt, and ask them (or the store manager) to help you.
Apple Care Australia
