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Sep 9, 2016 7:33 PM in response to janeenfromsan antonioby Alwayswantingtohelp1,Hello janeenfromsan antonio,
Thank you for using Apple Support Communities.
I understand from your post that some of your settings are greyed out. I know how important it is for you to be able to customize your settings. First, I recommend checking to see if you have any restrictions turned on and turn them off accordingly.Use Restrictions on your iPhone, iPad, and iPod touch
If restrictions is not turned on, I recommend upgrading your iPhone software next. If you have not already, you will want to create a back up file first and then upgrade your software.
How to back up your iPhone, iPad, and iPod touch
Update the iOS software on your iPhone, iPad, or iPod touch
Best Regards
