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Helpful answers
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Sep 9, 2016 1:34 AM in response to muzantby Ella Fitzgerald,At first try to restart Apple TV How to restart your Apple TV - Apple Support
Then you can try to restore Apple TV via iTunes. Restore your Apple TV through iTunes - Apple Support
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Sep 9, 2016 3:59 AM in response to muzantby Diana.McCall,Hi. If you really have an ATV 2, not the current ATV 4, the last software update was version 6.2.1 in September, 2014. So there may not be any new update.