My account has been hacked and purchase made

Question

MickeyMoody Author

Level 1

16 points

My account has been hacked and purchase made

How can I ensure this monthly subscription does not go through ?

I have changed my password and checked my subscription area but cannot see this purchase made.

Purchaser ID : NUMUYTSRX

Purchased From: Ronald's Iphone

He thought he would treat himself to a monthly music membership (paid by my account) starting september 2016.

Please advise how I get rid of this/block his access/remove his details as they do not show up on my subscriptions.

However, I have an order receipt for £32.99.

Regards

Claire Booth

Posted on Sep 9, 2016 4:48 AM

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Answer 1

stedman1

Level 10

265,054 points

Sep 9, 2016 4:51 AM in response to MickeyMoody

Sorry, posted in error.

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Answer 2

Csound1

Level 9

60,063 points

Sep 9, 2016 4:52 AM in response to MickeyMoody

Have you actually been charged?

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Answer 3

MickeyMoody Author

Level 1

16 points

Sep 9, 2016 5:08 AM in response to Csound1

no checked with bank. so i expect its a phishing email. darn! i clicked on the link

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Answer 4

Csound1

Level 9

60,063 points

Sep 9, 2016 5:19 AM in response to MickeyMoody

Where did the link take you, did you put any information in?

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Answer 5

Sep 12, 2016 8:41 AM in response to MickeyMoody

I have exactly the same thing - received an invoice for £32.99 , as if from Apple store ; there is a link at the bottom that says you can cancel the purchase within 14 days, but the link does not work.

The invoice itself looks dodgy - I googled the ID number and found your question here

trying to contact apple by chat or something ;(

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