Q: My account has been hacked and purchase made

How can I ensure this monthly subscription does not go through ?

I have changed my password and checked my subscription area but cannot see this purchase made.

Purchaser ID : NUMUYTSRX

Purchased From: Ronald's Iphone

He thought he would treat himself to a monthly music membership (paid by my account) starting september 2016.

Please advise how I get rid of this/block his access/remove his details as they do not show up on my subscriptions. 

However, I have an order receipt for £32.99.

Regards

Claire Booth