Nancy Blazis

Q: Trivia Crack Game

I'm playing Trivia Crack on Facebook on my MacBook Pro. The game has suddenly stopped loading. Trivia Crack's support has exhausted all ideas as to why and suggested that I ask Apple what could be causing. It's the only game not loading.

MacBook Pro, OS X El Capitan (10.11.1)

Posted on Sep 9, 2016 6:54 AM

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Q: Trivia Crack Game

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  • Helpful answers

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Sep 9, 2016 7:03 AM in response to Nancy Blazis
    Level 5 (6,968 points)
    Mac OS X
    Sep 9, 2016 7:03 AM in response to Nancy Blazis

    if the mac is not having other browser issues and you've tried multiple browsers the issue is not with Apple. It's up to the developers of this title to support it or not.

    if your browsers and OS are up-to-date and not using any 3rd party plug-in that could be stopping the application, along with any 3rd party utility, anti-virus, firewall, network utility.If you are running these things uninstall them as per the developers directions on their specific websites as simply dragging and dropping to the trash does not remove software of this nature.

     

    If you are unsure of what else is running you may post an etrecheck report in this thread as a response.

     

    www.eterecheck.com

  • by Nancy Blazis,

    Nancy Blazis Nancy Blazis Sep 10, 2016 8:11 AM in response to JimmyCMPIT
    Level 1 (93 points)
    Accessibility
    Sep 10, 2016 8:11 AM in response to JimmyCMPIT

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-10 11:07:27

    Download EtreCheck from https://etrecheck.com

    Runtime 3:13

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Other problem

    Description:

    Trivia Crack game not completing loading on Facebook

     

    Hardware Information:

        MacBook Pro (17-inch, Late 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro8,3

        1 2.4 GHz Intel Core i7 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 139

     

    Video Information:

        Intel HD Graphics 3000

            Color LCD 1920 x 1200

        AMD Radeon HD 6770M - VRAM: 1024 MB

     

    System Software:

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 4 hours

     

    Disk Information:

        APPLE HDD HTS547575A9E384 disk0 : (750.16 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            eDrive (disk0s4) <not mounted> : 15.87 GB

            LTBT (disk1) / : 732.66 GB (600.44 GB free)

                Core Storage: disk0s2 733.03 GB Online

     

        MATSHITADVD-R   UJ-8A8   ()

     

    USB Information:

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Adware:

        ~/Library/LaunchAgents/com.ShoppyTool.agent.plist

        ~/Library/LaunchAgents/com.Software-Updater.agent.plist

        ~/Library/LaunchAgents/gUpdater.plist

        3 adware files found. [Remove]

     

    Unknown Files:

        ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist

            /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l /Users/nblazis/Library/Logs/CSConfigDotMacCert.log -u nblazis@me.com -t SharedServices -s

        One unknown file found. [Check files]

     

    Kernel Extensions:

            /Applications/MacCheck.app

        [not loaded]    com.micromat.driver.SPDKernel (1.0 - SDK 10.9 - 2016-05-16) [Support]

     

            /Applications/Parallels Desktop.app

        [not loaded]    com.parallels.kext.hypervisor (11.2.0 32581 - SDK 10.9 - 2016-05-19) [Support]

        [not loaded]    com.parallels.kext.netbridge (11.2.0 32581 - SDK 10.9 - 2016-05-19) [Support]

        [not loaded]    com.parallels.kext.usbconnect (11.2.0 32581 - SDK 10.9 - 2016-05-19) [Support]

        [not loaded]    com.parallels.kext.vnic (11.2.0 32581 - SDK 10.9 - 2016-05-19) [Support]

     

            /Applications/TechTool Pro 8.app

        [not loaded]    com.micromat.driver.spdKernel (1.0 - SDK 10.11 - 2016-05-19) [Support]

        [not loaded]    com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.8 - 2016-05-19) [Support]

     

            /Applications/Toast 14 Titanium/Toast Audio Assistant.app

        [loaded]    com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.7 - 2015-12-05) [Support]

     

            /Library/Application Support/Symantec/AntiVirus

        [loaded]    com.symantec.kext.SymAPComm (12.9.1f23 - SDK 10.6 - 2016-09-10) [Support]

     

            /Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/FileSecurity.bundle/C ontents/Resources

        [loaded]    com.symantec.kext.filesecurity (2.9.1 - SDK 10.6 - 2016-05-03) [Support]

     

            /Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymFirewall.bundle/Co ntents/Resources

        [loaded]    com.symantec.kext.fw (5.5 - SDK 10.6 - 2016-05-03) [Support]

     

            /Library/Extensions

        [loaded]    com.symantec.kext.internetSecurity (5.7 - SDK 10.8 - 2016-09-04) [Support]

        [loaded]    com.symantec.kext.ips (3.10.4 - SDK 10.8 - 2016-09-04) [Support]

        [loaded]    com.symantec.kext.pf (5.9.1 - SDK 10.8 - 2016-09-04) [Support]

     

            /System/Library/Extensions

        [loaded]    com.hzsystems.terminus.driver (4 - 2016-09-04) [Support]

        [not loaded]    com.roxio.BluRaySupport (1.1.6 - 2016-09-04) [Support]

     

            ~/Library/Services/ToastIt.service/Contents/MacOS

        [not loaded]    com.roxio.TDIXController (2.0 - 2016-01-13) [Support]

     

    System Launch Agents:

        [not loaded]    8 Apple tasks

        [loaded]    154 Apple tasks

        [running]    76 Apple tasks

     

    System Launch Daemons:

        [not loaded]    45 Apple tasks

        [loaded]    157 Apple tasks

        [running]    89 Apple tasks

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-03-18) [Support]

        [running]    com.micromat.TechToolProAgent.plist (2016-05-17) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-08-10) [Support]

        [loaded]    com.symantec.errorreporter-periodicagent.plist (2016-05-03) [Support]

        [loaded]    com.symantec.nis.application.plist (2015-09-22) [Support]

        [running]    com.symantec.uiagent.application.plist (2013-01-16) [Support]

     

    Launch Daemons:

        [running]    com.adobe.agsservice.plist (2016-08-16) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [loaded]    com.micromat.MacCheckWorkerDaemon.plist (2016-04-26) [Support]

        [running]    com.micromat.TechToolProDaemon.plist (2016-05-17) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-08-10) [Support]

        [running]    com.symantec.deepsight-extractor.plist (2013-01-24) [Support]

        [loaded]    com.symantec.errorreporter-periodic.plist (2016-05-03) [Support]

        [loaded]    com.symantec.liveupdate.daemon.ondemand.plist (2014-09-23) [Support]

        [loaded]    com.symantec.liveupdate.daemon.plist (2014-09-23) [Support]

        [failed]    com.symantec.nav.migrateqtf.plist (2015-09-17) [Support]

        [running]    com.symantec.sharedsettings.plist (2015-08-13) [Support]

        [running]    com.symantec.symdaemon.plist (2014-09-17) [Support]

     

    User Launch Agents:

        [failed]    com.ShoppyTool.agent.plist (2016-08-12) Adware!  [Remove]

        [failed]    com.Software-Updater.agent.plist (2016-08-12) Adware!  [Remove]

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2016-01-15) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2012-02-17) [Support]

        [running]    com.akamai.single-user-client.plist (2016-09-01) [Support]

        [failed]    com.amazon.cloud-player.plist (2014-03-14) [Support]

        [running]    com.amazon.music.plist (2014-09-08) [Support]

        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2012-01-16) [Support]

        [failed]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [failed]    gUpdater.plist (2015-11-12) Adware!  [Remove]

     

    User Login Items:

        Calendar    Application  (/Applications/Calendar.app)

     

    Internet Plug-ins:

        Default Browser: 601 - SDK 10.11 (2016-07-18)

        AmazonMP3DownloaderPlugin101750: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2013-12-06) [Support]

        AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-07-12) [Support]

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-09-03) [Support]

        Silverlight: 5.1.40416.0 - SDK 10.6 (2015-06-21) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-18)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-09-03) [Support]

        AmazonMP3DownloaderPlugin: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2012-01-19) [Support]

        SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-08-23) [Support]

        AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-07-12) [Support]

        GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]

        NortonInternetSecurityBF: 1.11.0 - SDK 10.6 (2016-05-03) [Support]

        RL Secure Plug-In Layer: Unknown - SDK 10.5 (2015-11-23) [Support]

        JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-26) Check version

     

    User internet Plug-ins:

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        UploadManager: Unknown - SDK 10.5 (2015-11-23) [Support]

        ContentManager: Unknown - SDK 10.5 (2015-11-23) [Support]

        RocketEngine: Unknown - SDK 10.5 (2015-11-23) [Support]

     

    Safari Extensions:

        Open in Internet Explorer - Parallels - http://www.parallels.com (2016-05-03)

        Norton Internet Security - Symantec Corp - http://macplugin.norton.com/?ext=NIS (2016-05-03)

     

    3rd Party Preference Panes:

        Akamai NetSession Preferences (2016-09-01) [Support]

        Flash Player (2016-06-28) [Support]

        Java (2016-07-26) [Support]

        Norton\nQuickMenu (2016-05-03) [Support]

        Paragon NTFS for Mac ® OS X (2013-11-16) [Support]

        TechTool Protection (2016-05-17) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            LTBT: Disk size: 732.66 GB Disk used: 132.22 GB

        Destinations:

            LTBT Backup [Local]

            Total size: 399.86 GB

            Total number of backups: 46

            Oldest backup: 4/3/16, 1:50 PM

            Last backup: 9/9/16, 6:11 PM

            Size of backup disk: Adequate

                Backup size 399.86 GB > (Disk used 132.22 GB X 3)

     

    Top Processes by CPU:

            12%    WindowServer

             2%    kernel_task

             1%    fontd

             0%    netsession_mac

             0%    watchdogd

     

    Top Processes by Memory:

        860 MB    Cook'n

        737 MB    kernel_task

        492 MB    SymDaemon

        229 MB    Mail

        197 MB    mdworker(10)

     

    Virtual Memory Information:

        1.69 GB    Free RAM

        6.31 GB    Used RAM (1.63 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Sep 10, 2016, 09:44:43 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-10-094443_[r edacted].cpu_resource.diag [Details]

            /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

        Sep 10, 2016, 06:50:08 AM    Self test - passed

        Sep 9, 2016, 03:44:37 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-09-154437_[r edacted].cpu_resource.diag [Details]

        Sep 9, 2016, 10:53:52 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-09-105352_[r edacted].cpu_resource.diag [Details]

        Sep 9, 2016, 08:02:04 AM    /Library/Logs/DiagnosticReports/SymDaemon_2016-09-09-080204_[redacted].cpu_reso urce.diag [Details]

            /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon

        Sep 9, 2016, 07:04:24 AM    /Library/Logs/DiagnosticReports/SymDaemon_2016-09-09-070424_[redacted].crash

        Sep 8, 2016, 07:26:39 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-08-192639_[r edacted].cpu_resource.diag [Details]

        Sep 8, 2016, 01:11:03 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-08-131103_[r edacted].cpu_resource.diag [Details]

        Sep 8, 2016, 11:42:59 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-08-114259_[r edacted].cpu_resource.diag [Details]

        Sep 8, 2016, 11:09:42 AM    /Library/Logs/DiagnosticReports/SymDaemon_2016-09-08-110942_[redacted].cpu_reso urce.diag [Details]

        Sep 7, 2016, 05:37:50 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-07-173750_[r edacted].cpu_resource.diag [Details]