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Helpful answers
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Sep 9, 2016 7:03 AM in response to Nancy Blazisby JimmyCMPIT,if the mac is not having other browser issues and you've tried multiple browsers the issue is not with Apple. It's up to the developers of this title to support it or not.
if your browsers and OS are up-to-date and not using any 3rd party plug-in that could be stopping the application, along with any 3rd party utility, anti-virus, firewall, network utility.If you are running these things uninstall them as per the developers directions on their specific websites as simply dragging and dropping to the trash does not remove software of this nature.
If you are unsure of what else is running you may post an etrecheck report in this thread as a response.
www.eterecheck.com
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Sep 10, 2016 8:11 AM in response to JimmyCMPITby Nancy Blazis,EtreCheck version: 3.0.3 (307)
Report generated 2016-09-10 11:07:27
Download EtreCheck from https://etrecheck.com
Runtime 3:13
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Other problem
Description:
Trivia Crack game not completing loading on Facebook
MacBook Pro (17-inch, Late 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,3
1 2.4 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 139
Intel HD Graphics 3000
Color LCD 1920 x 1200
AMD Radeon HD 6770M - VRAM: 1024 MB
OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 4 hours
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
eDrive (disk0s4) <not mounted> : 15.87 GB
LTBT (disk1) / : 732.66 GB (600.44 GB free)
Core Storage: disk0s2 733.03 GB Online
MATSHITADVD-R UJ-8A8 ()
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
~/Library/LaunchAgents/com.ShoppyTool.agent.plist
~/Library/LaunchAgents/com.Software-Updater.agent.plist
~/Library/LaunchAgents/gUpdater.plist
3 adware files found. [Remove]
~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist
/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l /Users/nblazis/Library/Logs/CSConfigDotMacCert.log -u nblazis@me.com -t SharedServices -s
One unknown file found. [Check files]
/Applications/MacCheck.app
[not loaded] com.micromat.driver.SPDKernel (1.0 - SDK 10.9 - 2016-05-16) [Support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (11.2.0 32581 - SDK 10.9 - 2016-05-19) [Support]
[not loaded] com.parallels.kext.netbridge (11.2.0 32581 - SDK 10.9 - 2016-05-19) [Support]
[not loaded] com.parallels.kext.usbconnect (11.2.0 32581 - SDK 10.9 - 2016-05-19) [Support]
[not loaded] com.parallels.kext.vnic (11.2.0 32581 - SDK 10.9 - 2016-05-19) [Support]
/Applications/TechTool Pro 8.app
[not loaded] com.micromat.driver.spdKernel (1.0 - SDK 10.11 - 2016-05-19) [Support]
[not loaded] com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.8 - 2016-05-19) [Support]
/Applications/Toast 14 Titanium/Toast Audio Assistant.app
[loaded] com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.7 - 2015-12-05) [Support]
/Library/Application Support/Symantec/AntiVirus
[loaded] com.symantec.kext.SymAPComm (12.9.1f23 - SDK 10.6 - 2016-09-10) [Support]
/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/FileSecurity.bundle/C ontents/Resources
[loaded] com.symantec.kext.filesecurity (2.9.1 - SDK 10.6 - 2016-05-03) [Support]
/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymFirewall.bundle/Co ntents/Resources
[loaded] com.symantec.kext.fw (5.5 - SDK 10.6 - 2016-05-03) [Support]
/Library/Extensions
[loaded] com.symantec.kext.internetSecurity (5.7 - SDK 10.8 - 2016-09-04) [Support]
[loaded] com.symantec.kext.ips (3.10.4 - SDK 10.8 - 2016-09-04) [Support]
[loaded] com.symantec.kext.pf (5.9.1 - SDK 10.8 - 2016-09-04) [Support]
/System/Library/Extensions
[loaded] com.hzsystems.terminus.driver (4 - 2016-09-04) [Support]
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-09-04) [Support]
~/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0 - 2016-01-13) [Support]
[not loaded] 8 Apple tasks
[loaded] 154 Apple tasks
[running] 76 Apple tasks
[not loaded] 45 Apple tasks
[loaded] 157 Apple tasks
[running] 89 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-03-18) [Support]
[running] com.micromat.TechToolProAgent.plist (2016-05-17) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2013-08-10) [Support]
[loaded] com.symantec.errorreporter-periodicagent.plist (2016-05-03) [Support]
[loaded] com.symantec.nis.application.plist (2015-09-22) [Support]
[running] com.symantec.uiagent.application.plist (2013-01-16) [Support]
[running] com.adobe.agsservice.plist (2016-08-16) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]
[loaded] com.micromat.MacCheckWorkerDaemon.plist (2016-04-26) [Support]
[running] com.micromat.TechToolProDaemon.plist (2016-05-17) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2013-08-10) [Support]
[running] com.symantec.deepsight-extractor.plist (2013-01-24) [Support]
[loaded] com.symantec.errorreporter-periodic.plist (2016-05-03) [Support]
[loaded] com.symantec.liveupdate.daemon.ondemand.plist (2014-09-23) [Support]
[loaded] com.symantec.liveupdate.daemon.plist (2014-09-23) [Support]
[failed] com.symantec.nav.migrateqtf.plist (2015-09-17) [Support]
[running] com.symantec.sharedsettings.plist (2015-08-13) [Support]
[running] com.symantec.symdaemon.plist (2014-09-17) [Support]
[failed] com.ShoppyTool.agent.plist (2016-08-12) Adware! [Remove]
[failed] com.Software-Updater.agent.plist (2016-08-12) Adware! [Remove]
[loaded] com.adobe.AAM.Updater-1.0.plist (2016-01-15) [Support]
[loaded] com.adobe.ARM.[...].plist (2012-02-17) [Support]
[running] com.akamai.single-user-client.plist (2016-09-01) [Support]
[failed] com.amazon.cloud-player.plist (2014-03-14) [Support]
[running] com.amazon.music.plist (2014-09-08) [Support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2012-01-16) [Support]
[failed] com.google.keystone.agent.plist (2016-07-12) [Support]
[failed] gUpdater.plist (2015-11-12) Adware! [Remove]
Calendar Application (/Applications/Calendar.app)
Default Browser: 601 - SDK 10.11 (2016-07-18)
AmazonMP3DownloaderPlugin101750: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2013-12-06) [Support]
AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-07-12) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-09-03) [Support]
Silverlight: 5.1.40416.0 - SDK 10.6 (2015-06-21) [Support]
QuickTime Plugin: 7.7.3 (2016-07-18)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-09-03) [Support]
AmazonMP3DownloaderPlugin: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2012-01-19) [Support]
SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-08-23) [Support]
AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-07-12) [Support]
GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]
NortonInternetSecurityBF: 1.11.0 - SDK 10.6 (2016-05-03) [Support]
RL Secure Plug-In Layer: Unknown - SDK 10.5 (2015-11-23) [Support]
JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-26) Check version
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
UploadManager: Unknown - SDK 10.5 (2015-11-23) [Support]
ContentManager: Unknown - SDK 10.5 (2015-11-23) [Support]
RocketEngine: Unknown - SDK 10.5 (2015-11-23) [Support]
Open in Internet Explorer - Parallels - http://www.parallels.com (2016-05-03)
Norton Internet Security - Symantec Corp - http://macplugin.norton.com/?ext=NIS (2016-05-03)
Akamai NetSession Preferences (2016-09-01) [Support]
Flash Player (2016-06-28) [Support]
Java (2016-07-26) [Support]
Norton\nQuickMenu (2016-05-03) [Support]
Paragon NTFS for Mac ® OS X (2013-11-16) [Support]
TechTool Protection (2016-05-17) [Support]
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
LTBT: Disk size: 732.66 GB Disk used: 132.22 GB
Destinations:
LTBT Backup [Local]
Total size: 399.86 GB
Total number of backups: 46
Oldest backup: 4/3/16, 1:50 PM
Last backup: 9/9/16, 6:11 PM
Size of backup disk: Adequate
Backup size 399.86 GB > (Disk used 132.22 GB X 3)
12% WindowServer
2% kernel_task
1% fontd
0% netsession_mac
0% watchdogd
860 MB Cook'n
737 MB kernel_task
492 MB SymDaemon
229 MB Mail
197 MB mdworker(10)
1.69 GB Free RAM
6.31 GB Used RAM (1.63 GB Cached)
0 B Swap Used
Sep 10, 2016, 09:44:43 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-10-094443_[r edacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64
Sep 10, 2016, 06:50:08 AM Self test - passed
Sep 9, 2016, 03:44:37 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-09-154437_[r edacted].cpu_resource.diag [Details]
Sep 9, 2016, 10:53:52 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-09-105352_[r edacted].cpu_resource.diag [Details]
Sep 9, 2016, 08:02:04 AM /Library/Logs/DiagnosticReports/SymDaemon_2016-09-09-080204_[redacted].cpu_reso urce.diag [Details]
/Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon
Sep 9, 2016, 07:04:24 AM /Library/Logs/DiagnosticReports/SymDaemon_2016-09-09-070424_[redacted].crash
Sep 8, 2016, 07:26:39 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-08-192639_[r edacted].cpu_resource.diag [Details]
Sep 8, 2016, 01:11:03 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-08-131103_[r edacted].cpu_resource.diag [Details]
Sep 8, 2016, 11:42:59 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-08-114259_[r edacted].cpu_resource.diag [Details]
Sep 8, 2016, 11:09:42 AM /Library/Logs/DiagnosticReports/SymDaemon_2016-09-08-110942_[redacted].cpu_reso urce.diag [Details]
Sep 7, 2016, 05:37:50 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-07-173750_[r edacted].cpu_resource.diag [Details]