-
All replies
-
Helpful answers
-
Sep 10, 2016 4:45 PM in response to Slaytanic_itby Jesse_K,Hey Slaytanic_it,
Having your iMac randomly freezing and restarting could be many things.
I would try the steps in the article Try safe mode if your Mac doesn‘t finish starting up.
If the issue does not happen while in Safe Mode it would indicate the issue is caused buy a third party log in item. This article will help you troubleshoot that:
OS X El Capitan: If you think you have incompatible login items
Cheers.
-
Sep 11, 2016 2:11 AM in response to Slaytanic_itby jwbry,Install 10.11.4 and don't let it upgrade you until they fix this.
I had the exact problem, and that fixed it.
/john bryan
-
Sep 15, 2016 2:29 PM in response to Slaytanic_itby Jam_Jar,Same issue here....mine just grey screens.
Tried twice install now and have decided to revert to 10.11.5 via Time Machine backup until they sort this!
-
Sep 15, 2016 8:15 PM in response to Slaytanic_itby Eric Root,Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
-
Sep 16, 2016 7:06 AM in response to Eric Rootby Jam_Jar,EtreCheck version: 3.0.3 (307)
Report generated 2016-09-16 15:04:42
Download EtreCheck from https://etrecheck.com
Runtime 2:09
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.7 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 1920 x 1080
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
ST32000541AS disk0 : (2 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 2.00 TB (1.86 TB free)
HL-DT-STDVDRW GA32N ()
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Card Reader
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
[not loaded] 8 Apple tasks
[loaded] 154 Apple tasks
[running] 76 Apple tasks
[not loaded] 46 Apple tasks
[loaded] 154 Apple tasks
[running] 92 Apple tasks
[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
[loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.A86B97F0-21F4-4A9C-AF31-F16 05619DF98.plist (2013-06-25)
[loaded] com.google.keystone.agent.plist (2016-07-20) [Support]
QuitsAppsMBI Application (/Applications/QuitsAppsMBI.app)
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-15) [Support]
QuickTime Plugin: 7.7.3 (2016-06-13)
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-15) [Support]
Default Browser: 601 - SDK 10.11 (2016-06-13)
SharePointBrowserPlugin: 14.6.5 - SDK 10.6 (2016-07-04) [Support]
Silverlight: 5.1.30514.0 - SDK 10.6 (2014-08-30) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-07-20)
Folx3Plugin: Unknown
My eBay Manager - eBay Inc (2014-08-30)
Flash Player (2016-08-30) [Support]
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 2.00 TB Disk used: 136.98 GB
Destinations:
JTGN BACKUP [Local]
Total size: 399.74 GB
Total number of backups: 6
Oldest backup: 14/10/2015, 14:59
Last backup: 15/09/2016, 23:28
Size of backup disk: Too small
Backup size 399.74 GB < (Disk used 136.98 GB X 3)
14% softwareupdated
12% com.apple.photos.VideoConversionService
10% kernel_task
8% accountsd
5% cupsd
602 MB com.apple.WebKit.WebContent(2)
512 MB kernel_task
451 MB softwareupdated
283 MB mdworker(19)
139 MB Safari
53 MB Free RAM
3.95 GB Used RAM (573 MB Cached)
17 MB Swap Used
Sep 16, 2016, 02:54:16 PM Self test - passed
