exonix
Level 1 (4 points)
Mac OS X

Q: certificate of a USB-token is disappearing

Hi,

i have a USB-token eToken 5100 from Gemalto. It includes a certificate for VPN authentication.

I configure a VPN client to use certificate authentication and choose this certificate, but it is disappearing after i click OK:

 

token2.png

token3.png

 

token4.png

 

How can i fix it?

Posted on Sep 9, 2016 8:22 AM

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exonix

Q: certificate of a USB-token is disappearing

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  • Helpful answers

  • by braden85,

    braden85 braden85 Sep 10, 2016 6:40 PM in response to exonix
    Community Specialists
    Sep 10, 2016 6:40 PM in response to exonix

    Hello exonix,

    Thank you for using Apple Support Communities. 

    I understand from your post that you are having a problem setting up your VPN. I recommend trying to import your VPN settings following the steps before from this article: 

    OS X El Capitan: Set up a connection to a virtual private network

    If you have a VPN settings file

    Double-click the file to open Network preferences and automatically import the settings. If double-clicking the file doesn’t open Network preferences, choose Apple menu > System Preferences, click Network, click the Action pop-up menu , then choose Import Configurations. Select the file, then click Import.

    Best Regards

  • by exonix,

    exonix exonix Sep 11, 2016 1:25 AM in response to braden85
    Level 1 (4 points)
    Mac OS X
    Sep 11, 2016 1:25 AM in response to braden85

    Hello braden85,

    i don't have any configuration file.

    please, be attentive. I have a problem with paragraph 5:

    5. Click Authentication Settings, then enter the information you received from the network administrator.

    i enter PSK and choose a certificate. but when click OK - a certificate disappears.   

  • by exonix,

    exonix exonix Sep 12, 2016 8:08 AM in response to exonix
    Level 1 (4 points)
    Mac OS X
    Sep 12, 2016 8:08 AM in response to exonix

    just tested right now with a local certificate - same problem: OS X 10.11.6 doesn't save any users certificate in VPN settings!!!

  • by exonix,

    exonix exonix Sep 12, 2016 8:29 AM in response to exonix
    Level 1 (4 points)
    Mac OS X
    Sep 12, 2016 8:29 AM in response to exonix

    the logs when i try to set up a certificate:

     

    Sep 12 17:24:23 --- last message repeated 1 time ---

    Sep 12 17:24:23 Alekss-MacBook-Pro com.apple.preference.network.remoteservice[350]: CGContextGetDefaultUserSpaceToDeviceSpaceTransform: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    Sep 12 17:24:23 Alekss-MacBook-Pro com.apple.preference.network.remoteservice[350]: CGContextSaveGState: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    Sep 12 17:24:23 Alekss-MacBook-Pro com.apple.preference.network.remoteservice[350]: CGContextConcatCTM: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    Sep 12 17:24:23 Alekss-MacBook-Pro com.apple.preference.network.remoteservice[350]: CGContextSaveGState: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    Sep 12 17:24:23 Alekss-MacBook-Pro com.apple.preference.network.remoteservice[350]: CGContextDrawImages: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    Sep 12 17:24:23 Alekss-MacBook-Pro com.apple.preference.network.remoteservice[350]: CGContextRestoreGState: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    Sep 12 17:24:23 --- last message repeated 1 time ---

    Sep 12 17:24:23 Alekss-MacBook-Pro com.apple.preference.network.remoteservice[350]: CGContextGetCTM: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

    Sep 12 17:24:27 Alekss-MacBook-Pro com.apple.preference.network.remoteservice[350]: Error in CoreDragRemoveTrackingHandler: -1856

    Sep 12 17:24:27 Alekss-MacBook-Pro com.apple.preference.network.remoteservice[350]: Error in CoreDragRemoveReceiveHandler: -1856

  • by exonix,

    exonix exonix Sep 13, 2016 5:40 AM in response to exonix
    Level 1 (4 points)
    Mac OS X
    Sep 13, 2016 5:40 AM in response to exonix

    i tested it on two MacBooks with 10.10.5 and one MacMini with 10.11.6 - same problem.