activation lock

hiya im stuck on activation lock and dont know what to do ive tried all emails and passwords it can be and still nothing just keeps saying cannot use this apple id to unlock this phone im the only owner of the phone aswell so cant be anyone elses details that i need can anyone help please x

iPhone 4S, iOS 9.3.2

Posted on Sep 9, 2016 9:12 AM

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2 replies

Sep 9, 2016 9:25 AM in response to lyndseyfromhoyland

You've tried : If you forgot your Apple ID - Apple Support ?


If you still can't find it, and as you say that you were the original purchaser of the phone, you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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activation lock

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