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Q: why won't my first generation Apple TV recognise my Apple ID?

I have a first generation 160GB Apple TV and I am using an iMac running OSX El Capitan. In the last few months my Apple TV has stopped recognising my Apple ID. I have reset it to factory settings and since then it is able to show and play previously downloaded content, however I can no longer see any available new content on the iTunes store. The other issue is that the Apple TV device is constantly hot to the touch. What else can I do to resolve this issue?

VIN,Apple TV, 160GB

Posted on Sep 9, 2016 8:12 AM