Can't complete order after iPhone 7 reservation during pre-order?

I have been experiencing the same thing. Have contacted Apple and they say they are aware of the problem and are extending Times! I just hope I have my phone Friday.

Same thing happened to me.

The website is probably hammered with pre-order requests. I would try again later if I were you.

I have exactly the same problem on both of my reservations. I sent an email to apple support but it says I may get a response after 48 hours, at which point the reservations would expire.

Keep trying every few minutes. As I said earlier, their website is probably taking more hits than they can handle. Happens on the 1st pre-order day.

I am having the exact same problem. I have until 4pm tomorrow to confirm my reservation and I'm concerned that my order will expire. Can anyone at apple help?

Hi, I got the same error. I kept trying and eventually it worked. Unfortunately, it would not let me get the iPhone because it said that I needed to make a deposit in order to purchase a new iPhone on AT&T. It said I would need to go to an Apple store but I couldn't choose a store because it was unavailable (I wanted the iPhone 7 Plus, Jet Black 256GB).

Of course I tried to call but obviously they are busy. I ended up trying to buy again but bought the 128GB Matte Black and it went through with no issues. So, I'm a little frustrated that they couldn't allow me to buy the Jet Black but I can buy the Matte Black?

Attaching screenshot.

I hope that you were able to get the iPhone that you wanted.

Same issue, but when I verify my Verizon info, the resulting screen says I already have a reservation under my phone number and I can only have one. Meanwhile, I never received a confirmation email or reservation number from a previous reservation (which I never made, because I followed through and "confirmed" for only one phone). I had gone through the selection process a few times as I was looking for the available shipping dates of the various colors and storage sizes, but I absolutely didn't confirm more than one transaction.

Now I'm stuck! Been on hold 3 times: 40 mins at 10 am, 45 mins at 12:30 pm, and 1 hr 30 mins and holding now...absolutely the worst customer service I have ever experienced...worse than *gasp* airline customer service today.

I just tried again and my order went thru… delivery in 4-6 weeks.

I confirmed that it was not due to traffic yesterday by ordering a phone color I did not want. When I finally got through on the phone to Apple today they confirmed that there was a bad web address in the order process for reservations. Their solution was to return the phone after it ships to me, place a new order and presumably wait until about November to get the phone I reserved at 3am EST on the 9th. Stellar solution.