Q: Where is my purchase?
I purchased a song on iTunes store, however it doesn't show up in my purchases. I've looked at my account settings, and there is no record of the purchase, yet payment has been taken. Where is my song?
null, Windows 10
Posted on Sep 9, 2016 11:16 AM
Payment has been taken from where, credit card or account balance ? The purchase went through, if you've been 'charged' (and if you were using a credit card) it wasn't just a temporary store holding charge (About payment card
authorization holds in the iTunes Store - Apple Support) ?
Successful purchases should show on your account's purchase history : See your purchase history in the iTunes Store on a Mac or PC - Apple Support
The 'report a problem' site : http://reportaproblem.apple.com
And on an emailed receipt
Posted on Sep 9, 2016 11:50 AM