SinNoMore

Q: How to fix Mac keyboard & mousepad on Windows Bootcamp

MacBook Pro 13-inch Late 2011 // Windows 8

 

Requirements: external mouse (using a keyboard alone might be possible, but I wouldn't recommend it)

                         & the latest Boot Camp Support Software for your model

 

It was a lot simpler than I thought. After hours of research I had fixed it when downloading the Bootcamp Support Software - Apple - Support - Downloads

 

However after rebooting the next day, I noticed it was as if I hadn't fixed anything at all.

 

After a few more attempts at fixing the issue: ending the bootcamp.exe task and restarting it, giving a go at the non-responsive Boot Camp Control Panel, and tons of reboots from repairing; I was finally able to find a solution.

 

First, I restarted and booted up in OSX. Went to the App Store and made sure everything was fully upgraded.

 

Then, I migrated back to Windows and opened up Device Manager.

 

Screenshot_1.jpg

Again I am warning you, do not continue if you don't have an external mouse.

The next step involves deleting the drivers that are, in a sense, corrupted.

Once you delete these drivers, you will not be able to use the internal keyboard or mouse on your Mac.

 

Open 'Human Interface Devices'

 

I uninstalled: Apple Keyboard             (the computer icon with the red x at the top)

                      Apple Multitouch

                      Apple Multitouch Mouse

Screenshot_3.jpg

 

Screenshot_2.jpg

 

After uninstalling the drivers that weren't working properly, I inserted my USB mouse and made my way to the Boot Camp folder. Then I opened the setup.exe and repaired.

 

Screenshot_4.jpg

 

The Boot Camp Support Software will reinstall the drivers you just uninstalled, and hopefully after a reboot you will be welcomed with fixed keys and a multitouch mousepad.

 

Best of luck!

MacBook Pro, Windows 8

Posted on Sep 9, 2016 11:26 AM