Mariacleme
Level 1 (4 points)
iCloud

Q: iCloud security or lack thereof

When I got a new iPhone, I found that my gmail accounts transferred fine - but for iCloud, I got acces to a bunch of someone else's emails!!!!!  I now do not trust iCloud at all and would like to delete everything I ever had on it.  Has anyone ever had this happen?  How can I reliably delete all things iCloud?  By the way, it will be no great loss.  I had previously tried to re-install my iPad apps onto a new one, and tried in vain to do it through iCloud - took over A WEEK, and it had not done even half, after 5-6 phone calls with apple support.  I finally gave up and re-installed everything after losing some data.....

Posted on Sep 9, 2016 11:31 AM

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Mariacleme

Q: iCloud security or lack thereof

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Sep 9, 2016 12:28 PM in response to Mariacleme
    Level 9 (70,250 points)
    iTunes
    Sep 9, 2016 12:28 PM in response to Mariacleme

    Settings/iCloud and sign out.

  • by Drew Reece,

    Drew Reece Drew Reece Sep 9, 2016 12:34 PM in response to Mariacleme
    Level 5 (7,490 points)
    Notebooks
    Sep 9, 2016 12:34 PM in response to Mariacleme

    Contact support and/ or perform password resets if you feel your account is compromised, seeing emails from another account seems just wrong. It could just be spoofed messages that were spam I guess.

     

    Login to iCloud.com to close the account. Don't forget that you may have purchases tied to the Apple ID, so think twice before you abandon it, otherwise you may be unable to access music, apps or other content.

  • by javaliga,

    javaliga javaliga Sep 9, 2016 12:58 PM in response to Mariacleme
    Level 4 (3,377 points)
    iCloud
    Sep 9, 2016 12:58 PM in response to Mariacleme

    If this is really true (and I have no reason to doubt you), I would think this is something Apple would take VERY seriously.  They go to great extremes with Activation Lock, iPhone passcodes, encrypted iTunes backups, etc. to protect your data and I would think they would do the same with your iCloud email account.

     

    When you say you "got a new iPhone" was it really new or second-hand?  That may have something to do with the issue depending on what the previous owner did or did not do.

     

    It may be a hassle, but you may want to contact Apple Support about this.  The other possibility is that your Apple ID got hacked somehow and that would affect more than just your iCloud email account.

  • by Eric Root,

    Eric Root Eric Root Sep 10, 2016 11:26 AM in response to Mariacleme
    Level 9 (70,250 points)
    iTunes
    Sep 10, 2016 11:26 AM in response to Mariacleme

    There is a contact link.

     

    Apple ID Support

     

    Apple ID Support (2)