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All replies
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Helpful answers
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Sep 9, 2016 1:49 PM in response to Marcello_Rby Kappy,Activation Lock Problem
It requires the Apple ID and password of the previous owner. If you don't have it and cannot get it, then the device is useless to you. Return it for a refund, if you can, or take it to an Apple store for an exchange provided they will help you.
Find My iPhone Activation Lock
In the future check first before buying second hand: How to check for Activation Lock before buying a used iPhone.
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Sep 9, 2016 1:52 PM in response to Marcello_Rby Rysz,You can't "get rid of" old accounts. You can only stop using them. If she doesn't remember the password, try these steps:
If you forgot your Apple ID password - Apple Support
https://support.apple.com/en-us/HT201487
Once you regain access, follow these steps to reset the device for use by another person:
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support: