dougfromHB

Q: When backing up my iPhone to my Mac iTunes stalls at step 7

When backing up either my iPhone 6 or my wife's iPhone 5s to my Mac (27" Late 2013) using iTunes 12.4.3.1, the backup hangs during Step 7.  The blue bar indicates that the step is 100% complete, but it never transitions to step 8 even after leaving it run all night.  The sync indicator shows it's still trying to sync.  I've restarted iTunes and my Mac but  still got the same results.

iPhone 5, iOS 7.0.3

Posted on Sep 9, 2016 2:37 PM