mikapika23

Q: Apple ID blocked tried to follow the steps but seems  Apple couldn't recognise my details

EVen I have tried to put all my details on this page https://iforgot.apple.com/password/verify/appleid  seems my Apple ID still apple couldn't find my details

on my iPhone it is showing my ID Apple it is my email address but when I'm trying to type ...nothing showing ..like didn't exist......couldn't find.....what is happening.....what I should do....please help me

Posted on Sep 9, 2016 3:13 PM

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Q: Apple ID blocked tried to follow the steps but seems  Apple couldn't recognise my details

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  • by Rysz,Apple recommended

    Rysz Rysz Sep 9, 2016 3:36 PM in response to mikapika23
    Level 7 (20,247 points)
    iTunes
    Sep 9, 2016 3:36 PM in response to mikapika23

    Try these standard troubleshooting steps.

    - Reset: hold down the Home and Power buttons until you see the Apple logo (10-15 seconds).

    - Restore your iDevice: https://support.apple.com/en-us/HT204184

    If your backup is to iTunes, make sure it's encrypted.

     

    Otherwise, you may need to contact Apple ID security support directly:

    https://support.apple.com/en-us/HT204169

  • by Stuart423,

    Stuart423 Stuart423 Sep 10, 2016 4:30 PM in response to mikapika23
    Level 1 (70 points)
    Sep 10, 2016 4:30 PM in response to mikapika23

    Do you mean that when entering your password the letters are not showing up? Or do you mean that when you type in your password you get a message that says "Apple ID or password not found"?

     

    If it's the first, remember that you'll have to tap in the password field so the cursor shows there before you can type.

     

    If it's the second, check and see if you have the caps lock key on and check your spelling for the password.